Transfer my information

[Staceyann00]

My old phone won't turn on I bought a new phone and I desperately need to transfer everything My husband just passed a week ago and all his videos and pictures are on their please help

 

[COLGeek]

Is the old phone charged? What make/model is the old phone?

 

[Staceyann00]

Is the old phone charged? What make/model is the old phone?

Yes fully charged Kyocera model '6743 but it won't turn on power button gone and we use to stick something in there but it doesn't work like that anymore boost Mobile

 

[Staceyann00]

Yes fully charged Kyocera model number c6743 but it won't turn on power button gone and we use to stick something in there but it won't work like that anymore boost Mobile

 

[Staceyann00]

Yes fully charged Kyocera model number c6743 but it won't turn on power button gone and we use to stick something in there but it won't work like that anymore boost Mobile

 

[Staceyann00]

Yes fully charged Kyocera model number c6743 but it won't turn on power button gone and we use to stick something in there but it won't work like that anymore boost Mobile

 

[COLGeek]

If you connect the phone to a PC or laptop, does the computer detect the phone's presence?

If so, here are some instructions to help you through the process:

https/www.verizonwireless.com/support/knowledge-base-103742/