Tried to reset laptop, and now it won't work.

commanderhoek37

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Jan 10, 2018
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So, I got a new laptop, and wanted to give my old one to a friend. I tried to reset it (the old one), but it said the reset had failed, and now when I try to boot it up, it shows the logo for a few seconds, then a blank black screen for a few seconds, the screen turns off (but the LED that signifies power stays on), and in a few more seconds, it does it again. I've tried holding the power button, but it just does the same.

In case it helps, the laptop is an HP Stream.
 

marksavio

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Dec 23, 2017
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somehow. the builtin factory reset did not work perfectly. you can do the following to fix the issue.

if your PC loads to the windows loading logo, try spamming shift+f10 until a command console pops up.
type the following :
* chkdsk /f c:
* bootrec /fixmbr
* bootrec /fixboot
* bootrec /rebuildbcd
* shutdown /r

 

commanderhoek37

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Jan 10, 2018
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Tried shift-f10 when the logo comes up a few times, but it won't do anything
 

marksavio

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what version of windows is installed on your laptop? was it originally a windows 7/8 and upgraded to win10?
have you tried spamming F8 during boot time and select safemode/recovery mode.
 

commanderhoek37

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Jan 10, 2018
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I bought it new with Win 10, and I have indeed tried F8. And Shift+F8. F8, on that cpu, controls volume, so I don't think it'd do it. But, if you meant Shift+F8, that just doesn't seem to do anything. I may have to take it into my local Source.
 

marksavio

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the F8 button doesnt work for win10. only for win7/8. thats the reason i asked.
the shift+F10 should normally work when you see the windows logo loading.

you can also check your BIOS first. go to your BOOT menu. disable Secure boot. enable CSM. save & reset. try to check if it boots your windows properly. try the shift+f10 again as well.

if that doesnt work then there is no choice but to do the following below :

you will need to get a Win10 installer to help you repair it. you can go to the site below and follow instructions there. prepare a usb drive (at least 8GB) or write into a DVD with the ISO file.
https://www.microsoft.com/en-in/software-download/windows10

once you have it. boot your pc. press F8 (or F2/DEL to BIOS and go to boot menu). and select the usb/dvd to load from. select Repair. troubleshoot. command prompt.
* type "sfc /scannow". restart.
* if not fixed. try startup repair.
* if still not fixed. try system restore.

if it still fails. you will have to do a fresh install of windows. if you want to backup your data first, remove your hard disk. attach your HDD to a SATA cable of another computer or a SATA to USB adapter. and copy your files there. reattach your HDD back to your computer. boot from your windows installer. and do a fresh install of windows. delete all partitions. format. install.
 

commanderhoek37

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Jan 10, 2018
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I'll have to get back to you tomorrow.
 

commanderhoek37

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Jan 10, 2018
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Still doesn't do anything, and the HDD on this PC is not removable.
 
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