Solved! unable to access complete install

[angelsfire4ever]

I have installed app....entered my sign in info and I get message saying no eligible devices for app install

 

[rgd1101]

Sound like the the app not supported on your device
What app? what device?

 

[angelsfire4ever]

Android /Samsung Galaxy J7

app is ....hangouts.

I have gmail on laptop and hangouts on laptop.

I can access my gmail on my phone...but I cant get the hangout app to open.......I get message saying no eligible devices for app install

 

[rgd1101]

try updating the app? and you did download from google app store?

 

[angelsfire4ever]

Thank you. Yes to both questions.
I just tried to download a different app from the store on phone. Like the first app, it says its installed but when I go to use it...it says no eligible device for install.....so I am very confused.
I am older and dont understand a lot about phones but do know a fair amount about laptops...so what am I doing wrong?
Thanks

 

[rgd1101]

see if this help
https://productforums.google.com/forum/#!topic/play/h8nrON-H8dM;context-place=forum/play