unit locks up

Kickapoo Rescue

Estimable
Jan 23, 2016
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4,510
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I have a 8 yr old hp windows 7 from wal mark desk top unit freezes after 20 to 30 seconds of use and mouse pointer disappears from screen doesn't come back up until I hold the power switch for the 5 seconds (control alt del doesn't do it) Computer is only used for internet nad email and some word use. no games etc
Thanks
John
 
Hi,

Here are some troubleshooting steps that may help.
- Start by running a hardware diagnostics with your HP laptop because freezing issues can be a hardware related problem. (HDD or Motherboard itself)
- If all the test will pass continue by running a virus/malware scan. Please use the link below for the complete guides and tools.
- http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- If all these will not work I would suggest running System Recovery with to reload it's OS.
- http://support.hp.com/us-en/document/c01867418
 
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