Virus keeps shutting down my pc

[kellabella83]

I have a bad virus on my pc after downloading something that I thought was safe (I know, im stupid). I opened the task manager and the file "demerit" was listed multiple times. I tried to get rid of them by ending the task but it didn't help. I also tried deleting the files in safe mode but I got "you don't have permission" or "can't delete bc file is open in another program"


A few hours later a screen saying "configuring updates don't shut down computer" popped up and after that I got a message saying exactly this:

"Microsoft Windows has detected some suspicious activities on this computer. Due to having a Network Security Breach your Microsoft Windows got de-activated, to activate enter the product key".

Then it gives this Error Code:
0x00AEM001489

Then a support phone number to call- [scam phone# removed]

I shut down and restarted the computer a few times. Within a few minutes of being logged in the message about configuring updates would take over and log me out. Very frustrating bc I don't have time to even try and fix anything know.

Please help!! Thank you

 

[Benab3]

Are you able to install an antimalware? If so, try to install malwarebytes: https://www.malwarebytes.com/

 

[GorfTheFrog]

Have you tried restoring to an earlier point before the download? I had a bad virus some time back and rolling back to a prior restore point fixed the system.

 

[mariad10]

I Had a similar issue, got my pc restored cleaned everything up. Reason i did not have much important things to loose. Then got Kaspersky and i am quite happy with it.