White dots on mitsubishi tv screen

[gerry d]

i have 4 white dots on screen what can i do

 

[mbond0009]

Great tip on the Mitsu service call. Just got off the phone with them and my WD-73735 should be spot free in 5-7 business days for $200.

 

[skrichards]

After reading these post I also called Mitsubishi and let me say that they were great! When I told them what the problem was they asked if we had purchased the extended warranty I told the no and they said no problem they found a repair service and made the appointment for us. It also cost us $200.00 plus tax and they were here to fix it within a week. The repair man told us to just clean it once a year to get the dust out and we should not have anymore problems. there is a small fan in there to keep the chip cooled and with the dust build up it over heats and causes the mirrors to not close properly. He even told us how to clean the screen on the inside to keep our picture bright and clear.
Thank you so much for this post glad I found it and called Mitsubishi they stand behind the products and customer service was great. We now have no more star constellations on our tv and are very happy we had someone do the repair for us who knew what they were doing for about the same price if we would have tried to do it ourselves. My suggestion call Mitsubishi customer service and get it done right by someone who know what they are doing! Thanks again for the post.

 

[mskam93]

i have 4 white dots on screen what can i do

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

 

[mskam93]

Thanks Mrbigmoneygrip!!! I hope they work with me and my tv the same way. Untill I read your answer I Was told I could pay hundreds up to a thousand to have my 57 inch fixed. I had just paid almost 300 to replace the bulb. So it has been sitting for months just taking up space. So i was getting ready to spend 200.00 for a 32 inch, I rather pay that to get my tv fixed. I got my fingerss crossed. I will post my response from Mitsubishi when I reach them tomorrow. Again Thanks!!!

 

[danahnjason]

great info on getting this issue resolved!!!! 200 buck and my 65" dlp will be good as new in a week. Thanks to everyone for all the great information!!

 

[XXPROPHET]

Hey folks!!! HERE'S GREAT NEWS FOR WHITE DOTS ON A MITSUBSHI 65" OR GREATER DLP FLat screen.

***************CALL MITSUBSHI CUSTOMER RELATIONS*********************TOLL FREE

THEY WILL GIVE YOU THE CHIP NEEDED TO FIX FOR FREE AND SETUP A PRE-NEGOTIATED TV REPAIR OVER THE PHONE WITH ONE OF THEIR AUTHORIZED REPAIR COMPANIES.

ALL THIS WILL COST YOU IS 200.00 PLUS TAX, SO PRICE IS $216.50 TOTAL COST TO YOU BUT ONLY IF YOU LET MITSUBSHI SETUP THE REPAIR THRU THEIR TOLL FREE LINE.

NO - YOU DON'T NEED ANY EXTENDED WARRANTY FOR 500.00
NO SELF BOUGHT CHIP FOR UPWARDS OF 300.00
NO TIME OF YOUR OWN LOST

I'M HAVING MINE FIXED RIGHT NOW TODAY 73" 1080P WD73734 DLP
FOR ONLY 216.50, NEW MITSUBSHI CHIP, SENT BY MITSUBSHI TO THE REPAIR PERSON AND VIOLA......IF YOU HAVE THIS PROBLEM i SUGGEST YOU CALL MITSUBSHI TOLL FREE CUSTOMER RELATIONS AND THEY WILL HAVE YOUR TV FIXED FOR UNDER 220.00....NO HIDDEN COSTS!!!! ALL AUTHORIZED MITSUBSHI PARTS AND APPROVED LABOR

HOPE THIS HELPS FOLKS

 

[mskam93]

Ok I got my tv fixed today!!! Thanks again mrbigmoneygrip. I think you need to be Mitsubishi repair representative. Now with that said, I am thankful my tv is fixed however the repair only took 15 mins which I really think 200.00 was a bit extreme!! They led me to believe it would take at least 2 hrs to repair because of a lot of screws and stuff but nope the repair guy was in and out in 15 mins or less. Let's just hope this will last for a few years, because I will not put another dollar in this tv it's becoming a money pit. Mitsubishi knew this would happen therefor I don't think none of us should have been charged a dime. Glad I wasn't charged taxed! Tv finally working after replacing the bulb and getting rid of "star wars"!

 

[Big TV Man]

It is true. Just call Mitsubishi 800-332-2119 and tell them you have white, black or blinking dots (all pixel problems with the chip) and they will look up authorized repair service (they asked me which I wanted to use I had 2 choices) the repair center called me the same day to set up a time for service and the part should be in next week. I will pay $200 plus tax and that was it. No questions except for the model and serial number and address and the set it up. Fantastic customer service. I would buy another Mitsubishi TV. The cause of the problem is the DLP chip which there was a bad run and that was Texas Instruments fault not Mitsubishi. There was no asking for a supervisor just handled by the first rep to answer the phone. Now that is customer service. I know a TV should last longer than 2-3 years without a problem but most companies do not have this level of customer service. Hats off to Mitsubishi and Thank you Mrbigmoneygrip

 

[Chuck green]

I called today. They are open 7days a week, shorter hours on Sunday. I was given the name of the local installer and was told it will take 5 to 7 business days for the installer to receive the part and to expect a call after he receives the chip. No hassles. No jumping through hoops. For $200+tax I'd rather have the installer do the work. Great service.

It is true. Just call Mitsubishi 800-332-2119 and tell them you have white, black or blinking dots (all pixel problems with the chip) and they will look up authorized repair service (they asked me which I wanted to use I had 2 choices) the repair center called me the same day to set up a time for service and the part should be in next week. I will pay $200 plus tax and that was it. No questions except for the model and serial number and address and the set it up. Fantastic customer service. I would buy another Mitsubishi TV. The cause of the problem is the DLP chip which there was a bad run and that was Texas Instruments fault not Mitsubishi. There was no asking for a supervisor just handled by the first rep to answer the phone. Now that is customer . I know a TV should last longer than 2-3 years without a problem but most companies do not have this level of customer service. Hats off to Mitsubishi and Thank you Mrbigmoneygrip

 

[danielswoboda]

Thank you so much for mentioning the safety switch and having to put the TV completely back together when trying to test the new chip. That just saved me countless hours of wife nagging and why I really broke the TV this time!!!

 

[Dave Wilchinski]

Just called Mitsubishi at 800-332-2119 and sure enough, $200 bucks to get my white dot syndrome fixed! Way better then having to buy the part and fix it myself!

 

[AERUIX]

Just called a few minutes ago. As mentioned above phone number and $200 fee, I will get the authorized Mitsubishi repair folks to fix the white spots on my WD65833 DLPTV. Thank you for this tip.

 

[Gern Blansten]

wow....good info here. I'm on hold with Mitsubishi right now.

Glad I called....I was ready to order the chip and try to do it myself. $200 and I'm getting a pro to do it

thank you to everyone who posted!!!!

I have a 65" WD-65733

 

[BenjiMaxwell1]

Make sure you put the back cover on after installing the DMD chip before turning on or else the tv won't power on and you will think that you broke the tv while installing the DMD chip. There is a safety switch that prevents the tv from turning on without the back cover on.

 

[torickg]

i have 4 white dots on screen what can i do

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

 

[torickg]

Wow, thank you so much for the info. I've been dreading having to work on my TV myself. Today I called Mitsubishi and yes, they send my new part to an authorized repair facility for free and I only pay #200.. for the repair. Thank you again. Oh, and my TV is 6 years old without extended warranty.

 

[Estokes]

I have a Mitsubishi WD 60735, It's just a little over 4 years old. A few months ago I noticed one white dot and figured it was a pixel gone bad. Within a few days the one white dot turned to 3, then 20 then what looks like hundreds.. Also sometime during the white dots multiplying I had a few black spots shooting up with the same outcome as the white ones. Now 3 months later I have what looks like hundreds of white spots and twice as many black spots.

I called Best Buy who I purchased the tv from with no help at all because I am out of warranty. So after reading this forum and seen where several of y'all contacted Mitsubishi with positive results I figured what the heck all they can say to me is no, your tv is out of warranty.. To my Surprise the polite guy I talked to told me it is out of mfg warranty however Mitsubishi will give me the parts I need for No cost and will have a repair man come out to me to fix the tv at a flat cost of $200. no more no less! So for just a little more than the part would have cost me Mitsubishi will send a professional out to repair my set...

I am 46 yrs old and I can't remember Ever a company take responsibility and give such great service when they did not have to. after all I was out of warranty and chose not to purchase the extended warranty.

So people if you are experiencing this issue and felt at a lost please call Mitsubishi and explain the problem, it is true that they will help take care of the issue regardless of being out of warranty.

 

[Ben M]

Great post. Thanks. I contacted Mitsubishi customer service on September 30 and 5 days later local TV repair place came over with new DMD chip supplied by Mitsubishi and fixed my TV for $200 even

 

[Earline]

i have 4 white dots on screen what can i do

I'm sorry to tell you, but if you have 4 white dots now, soon you'll have hundreds of white dots multiplying like rabbits. I just went through the same thing but with a happy ending. Here is a message I posted elsewhere.

I recently confronted the same "multiplying white dots" problem with my 65 inch Mitsubishi DLP TV. It seemed most repair shops expected nearly $1000 to replace the light engine (with labor) which is absurd since it would cost me just a little more than that to simply buy another brand new TV of the same size and more up to date with LED, etc.

But, with a little research, I found there is a specific chip (manufactured by Teas Instruments) inside the light engine which is the cause of the problem. Generally these chips are costing about $299-325 but I bought mine over E-Bay for about $260 (new) from a very reputable rated dealer there, after I found the part number for the exact replacement chip for my particular brand and model TV (some different brands may even use identical chips, but they all look very similar anyway, so make sure you know the correct part number.) I even found a YouTube video showing another person replacing their chip which was very helpful to me.

To make a long story short, after removing the rear of my TV, disconnecting a half dozen wiring harnesses and removing just as many screws, I slid out the light engine (metal chasis) and sat it on my kitchen table. Then, I had to remove a cover hiding the circuit board where the chip was mounted (this was more tedious with very small screws and a few more wires to disconnect). Once I exposed the chip (which was mounted on the underside of the circuit board) it was simple to remove the chip with one turn of a retainer screw and plug the new chip in with another turn of the retainer screw.

I then proceeded to put everything back together. The only mistake I made was trying to test the TV before I reinstalled the back of the TV in place, because there is a safety mechanism which prevents the TV from working without the back in place.

Anyway, in less than 2 hours, I had my TV working like new again and the picture looks awesome and I feel like I've almost got a brand new TV again! By the way, I since found out my bulb has over 8000 hours of use which according to most reports is way beyond what is normally expected, so also through an EBAY dealer, I have bought another light bulb (new) for about $55 which is very easy to replace on my TV without even removing the back of my TV, but I'm going to wait until my original bulb burns out, because right now, I just couldn't ask for a better picture.

I was a little hesitant initially about spending nearly $300 for a replacement chip, not knowing for sure if I'd save my TV, but looking back now, I'm sure glad I did, although I can't promise everyone would be as lucky.

 

[Earline]

Thank you soooo much. I will call Mitsubishi tomorrow!