White dots on mitsubishi tv screen

[gerry d]

i have 4 white dots on screen what can i do

 

[hey19_]

After reading this forum, I gave Mitsubishi a call. I have a 73" TV manufactured June 2009. I gave them all of my info and they immediately offered to cover the cost of the part and to set up a service call. I'm happy to pay the pre-negotiated $200 service call fee. A new TV would cost so much more! I should have my TV fixed within a week. Thanks so much for creating this forum! I was fretting over spending tons of money for a new TV, when this one is only 6 years old.

I also have a 73" manufactured in June 2009 and had this same experience with customer service last week. She got some basic info from me, and then clearly began to read off a script telling me that "as a show of good faith" they would repair the set even though it was out of warranty. Cost me $200 and the service rep took less than an hour to fix it.

 

[Todd_6]

i have 4 white dots on screen what can i do

 

[MaryAnn_2]

Called the number so many people posted but didn't get the same response. They said since I couldn't find the receipt, Mitsubishi would not help. Glad to know I should be able to find the part and hopefully replace on my own!

 

[MaryAnn_2]

No solution for me. I called Mitsubishi today regarding the white dot issue and they told me my tv is out of warranty and I wasn't even offered the $200 service repair. I wonder why you were offered the $200 deal? My tv is Model #WD 65734, purchased early 2008, which seems to be the same age group of others having this issue. Any thoughts?

Julie - Largo, FL

 

[MaryAnn_2]

I just called and got the same response Julie. It doesn't make much sense to me why they would treat people differently, but apparently they do! I'm going to try to buy the part and replace myself.

 

[Tim_47]

I called Mitsubishi service today. They are replacing the part for a flat $200. Work to be done by a local service company. This is for my WD-60737 TV, built in 2009. Pretty painless.

 

[Flyingw98]

I have exactly the same issue with my 65" Mitsubishi. I've contacted the customer support, and was told that unless I provide a receipt of purchase , that they will not provide any assistance, parts, etc. I going to contact Frys Electronics, where it was purchased 5 years ago, and pray that they can help. Otherwise..... Thus will be the last Mitsubishi product that I ever purchase.

 

[nagasama]

Well i just found the waiver they had me sign in my documents. I was wondering about it and so i looked back and found this thread again.
Glad my solution from october 25 of 2014 (page 2 of this thread) worked for so many of you. Sorry some of you had to pay 200 dollars or had no luck at all. That sucks.
As far as some of the models not being offered any sort of replacement, the deal was not for all models (to the best of my understanding), and they were limited in the time frame they would do the free replacement or the 200 dollar replacement.
I do believe they are beginning to whittle down the models they are willing to repair.
And they are likely getting keen to the instructions I posted in 10/2014. I seriously had no problem whatsoever with it. I remained calm and polite, and they did too.
My WD65835 still working flawlessly, BTW. Best rear projection set EVER and still a better picture (IMO) than any non-4k flatscreen LCD/LED.
Good luck to you guys.
P.S. you can get lamps cheap (like 2 for 65 bucks) off amazon.c**...I replaced one over a year ago and still havent had to replace it with the second.
-Nagasama

 

[nagasama]

No solution for me. I called Mitsubishi today regarding the white dot issue and they told me my tv is out of warranty and I wasn't even offered the $200 service repair. I wonder why you were offered the $200 deal? My tv is Model #WD 65734, purchased early 2008, which seems to be the same age group of others having this issue. Any thoughts?

Julie - Largo, FL

your TV should still be covered at the least by the $200+ dollar deal.

 

[nagasama]

here is a site that lists the TVs that are eligible (supposedly). I have no idea how old this is. But i notice my WD65835 is YELLOW so, whenever this site put this page up it was supposedly possibly too old. But they (mitsubishi) fixed it. For nothing.

http/www.stereoandvideorepairco.com/Free_Mitsubishi_DLP_DMD_chip.html

 

[Mike_224]

I have a 73" from I think 2012. It is now July 2016, and I am getting the white dot issue. I just called Mitsubishi 800.332.2119# , and they are still covering/subsidizing the repair (less the $200 service fee.) No haggling, no arguing, no issues. They diagnosed the issue and even though I never had a warranty - the didn't argue one bit. They are sending the order to the local repair man today and said I can expect the TV to be repaired and fully operational within the next week or so. $200 for repairing a 73'' TV, that has gotten EXTENSIVE use over the last 4 years is VERY reasonable.

Will update more if there are any issues, but as far as I am concerned - this was a breeze. Bonus - didn't have to take the TV apart myself!

i have 4 white dots on screen what can i do

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

 

[louiscarr]

I have a 73" from I think 2012. It is now July 2016, and I am getting the white dot issue. I just called Mitsubishi 800.332.2119# , and they are still covering/subsidizing the repair (less the $200 service fee.) No haggling, no arguing, no issues. They diagnosed the issue and even though I never had a warranty - the didn't argue one bit. They are sending the order to the local repair man today and said I can expect the TV to be repaired and fully operational within the next week or so. $200 for repairing a 73'' TV, that has gotten EXTENSIVE use over the last 4 years is VERY reasonable.

Will update more if there are any issues, but as far as I am concerned - this was a breeze. Bonus - didn't have to take the TV apart myself!

i have 4 white dots on screen what can i do

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

I just called, as we're getting the white dots beginning to appear along with black dots. The representative told me that I have to send an email with a photo of the serial/model #'s and they would get back to me in 1-2 business days. My situation doesn't seem as smooth as yours... Any recommendations to move this along?

Thanks!

 

[Devlynn]

Today is, Wednesday, September 21, 2016 and I just wanted to thank everyone for this forum. Like everyone else, those white/black dots were beginning to multiply like crazy. I came across this forum in Google and I'm so glad I did! Turns out calling Mitsubishi was the best thing. Like the others, I was going to purchase a brand new TV because mine is 9 years old, but instead because this was a defect in the chip (due to the manufacturing year (2009)), Mitsubishi paid for the part and all I needed to pay was for the labor - so yes, $200 + tax (which was the negotiated rate according to Mitsubishi). The service was fast and the customer service reps for Mitsubishi were very courteous as well as the repairman that fixed my TV.

So I just wanted to add, if not for this forum, I probably would have bought a new TV. Thank you very much to all!!

 

[NelcoVP]

Is there a difference between what everyone is calling dots versus tiny rectangles that appear to be dots from a distance.

I have a WD65833 with hundreds of white and black "spots" on the screen. The white ones are much more noticeable and look like a sky dotted with stars.

However, upon careful close up inspection these white dots appear to be tiny fuzzy rectangles that are positioned up and down while the black spots are crisper rectangles that sit diagonally either left to right or right to left.

Is this the same problem everyone is describing? Because once I used the word "rectangles" to Mitsubishi customer care they shut down and told me my problem was different even though they refused to tell me what it was called. I wanted to be able to describe this problem without sounding like an idiot.

Thanks
Michael