Why is Outlook running out of memory?


Dec 20, 2003
Why does the Business Contact Manager fail? Please tell me this is not a malware problem?
I am trying to use Outlook 2007 Professional with Business Contact Manager.
I have two small .pst files that I use in Outlook. One is 240 MB and the other is 1,400 MB. Before I add a Business Contact Manager database the two .pst files work fine together. (And I have had a .pst file in the past that was 1,900 MB and worked fine).
And if I remove either of the .pst files and then add an empty BCM database everything seems to work OK. However, if I have both .pst files active and then try to add a new (empty) BCM database, I get the following message when Outlook attempts to start: "Cannot start processing services. There is not enough free memory to run this program. Quit one or more programs and then try again. And there are no programs other than Outlook running. This machine is running XP with SP3 and has 4 GB of Ram which should be waaaaaaay more than enough to handle this load. What is wrong? I am totally stumped at this point and am not sure what to even try next.
Here is what HiJack reports:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:11:04 PM, on 2/24/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\Program Files\ASUS\Drive Xpert\SteelVine.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
T:\Registry Tools\HiJackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04g\BrStDvPt.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\dtv\EXPLBAR.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1232082596171
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
O23 - Service: 57xx SteelVine (57xx SteelVine Manager) - Unknown owner - C:\Program Files\ASUS\Drive Xpert\SteelVine.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\\ccSvcHst.exe
End of file - 6033 bytes

Here is my hardware setup:
3.15 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
6144 kilobyte secondary memory cache

Slot 'DIMM0' has 2048 MB (serial number SerNum00)
Slot 'DIMM1' is Empty
Slot 'DIMM2' has 2048 MB (serial number SerNum02)
Slot 'DIMM3' is Empty

Board: ASUSTeK Computer INC. P5Q-PRO Rev 1.xx
Bus Clock: 333 megahertz
BIOS: American Megatrends Inc. 1613 12/03/2008
2329.12 Gigabytes Usable Hard Drive Capacity
2165.39 Gigabytes Hard Drive Free Space

Local Drive Volumes
c: (NTFS on drive 1) 148.70 GB 121.39 GB free
d: (NTFS on drive 0) 377.49 GB 373.64 GB free
e: (NTFS on drive 0) 83.89 GB 80.80 GB free
f: (NTFS on drive 0) 38.72 GB 38.30 GB free
g: (NTFS on drive 2) 503.31 GB 480.29 GB free
j: (NTFS on drive 3) 180.04 GB 137.91 GB free
l: (NTFS on drive 4) 500.10 GB 437.98 GB free
m: (NTFS on drive 2) 377.49 GB 376.60 GB free
t: (NTFS on drive 2) 119.39 GB 118.48 GB free

Windows XP Professional Service Pack 3 (build 2600)


Dec 30, 2005
dude you dont know what small is, 2024 MB is 2gig of information, in outlook any files above 1gb start to become unstable, this is why most business limit the size of mailbox's.

delete something


Dec 20, 2003
Actually, I have been running a 2.4GB .pst for almost a year and it has been rock steady stable. Outlook has no problem at all with my 2 little .pst files without the BCM (and SQL Server underneath).

However, as a test I did cut my big pst file down to just under 500 MB.
Still the same result. Outlook rund fine with the pst files, but craps out when a BCM database is added.



Did you ever resolve this issue? I am having the same problem. If you have a resolution, please send it to daveiator@yahoo.com
Thanks very much.


Feb 24, 2009
I could not get my out of memory error corrected and my copy was outside the 90-day window for Microsoft support. So, I had to give up on BCM. Am now looking for a different Contact Manager.
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