WiFi turn off after connecting headset BT

gashonie

Estimable
Nov 29, 2015
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When I pair laptop and bluetooth headphones Urbanears Plattan ADV , my WiFi connection is lost I have visible network in notification area but I can't connect : msg - "Can't connect to this network". I solve problem with restarting router but that's not good.
Windows10 , HP Pavillion notebook
Any solution
 
Hi,

It seems like this is a common issue with a wifi and bluetooth device combo which they interfere with each other.

Please do refer to this document from HP about this issue.
http://www.hp.com/rnd/library/pdf/WiFi_Bluetooth_coexistance.pdf

Please do also try these troubleshooting steps from HP that may help:
http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Spectre-X360-Wireless-and-bluetooth-connectivity-issues/td-p/5134075

Lastly, do run Windows Update and install all updates available. Make sure that you're drivers for bluetooth and wireless adapter are both using the latest one there is from HP's Support site.
 
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