Windows 10 Acer Laptop won't start up past Acer logo

[WilmienE]

My Acer Aspire V14 Touch laptop won't boot up. It froze while I was working so I had to do a hard reset. When I turned it back on, instead of the little white dots loading beneath the Acer logo, there was just the logo. I have tried to refresh it through the Alt + F10 setting but it says that there was a problem refreshing your pic. No changes were made. I cannot boot it to safe mode because there isn't the startup option thing under advanced options. I really don't want to reset my PC, all my uni work is on it. Please help!

 

[webworkings]

Try this and see if it will get you into "Safe Mode".


In Windows 8 and 10 ...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.