When i turn on my laptop , it gets stuck at the windows logo then after i wait maybe 10-20 minutes, it just restart.
i tried to load safe mode but its also stuck at loading and restarts after a while.
Please help, is the ram the problem or the hard disk? Or maybe it got a virus?
Thanks in adv.
for situations like this, would be handy to use your system restore disk if you created/have one. Otherwise refer to your user manual and refer to system restore section to which button to hold during boot(usually an F key) to start the repair process.
could be but doubt it, not being able to system restore/factory defaults may indicate there is something wrong internally, most likely hdd failing. A virus shouldn't block system restore operations since this step is prior to windows loading.