I'm trying to help a friend resolve a problem with his Lenovo Ideapad laptop, model 100S-11IBY
The problem appears to be that Windows 10 doesn't detect some of the hardware, most noticeably the keyboard and touchpad, but also the battery and sound card. That is, these devices simply do not appear in the relevant categories in the Device Manager, and do not function.
I can use the computer using external USB mouse and keyboard.
I managed to boot Puppy Linux off a USB stick, and the mouse and keyboard work fine.
I've spent hours doing Windows updates. I've looked for drivers on the Lenovo website. I've tried the Lenovo System Update app. Now I've run out of ideas.
Any suggestions are gratefully accepted.
The problem appears to be that Windows 10 doesn't detect some of the hardware, most noticeably the keyboard and touchpad, but also the battery and sound card. That is, these devices simply do not appear in the relevant categories in the Device Manager, and do not function.
I can use the computer using external USB mouse and keyboard.
I managed to boot Puppy Linux off a USB stick, and the mouse and keyboard work fine.
I've spent hours doing Windows updates. I've looked for drivers on the Lenovo website. I've tried the Lenovo System Update app. Now I've run out of ideas.
Any suggestions are gratefully accepted.