XPS 15 9550 black screen flashes for just less than a second

rtxps15

Estimable
Jan 2, 2016
3
0
4,510
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Hey Guys and Gals,

I have a newly purchased dell XPS 15 with the 4k screen, intel i7 6700 HQ, and intel graphics 530 as well as the Nvidia GTX 960M.

I have a minor issue - the screen flashes a black screen every 5 or so minutes randomly only for a second. I recently updated the intel 530 graphics driver to get rid of this problem (driver version 20.19.15.4352), but it has only made the problems less frequent - now it's about once every 30 minutes. I'm unable to reproduce the issue, but when I'm watching youtube/netflix or sometimes just browsing the internet, it will randomly flicker.

Otherwise, the laptop is working like a dream.

Thanks in advance for the help.
 
Hi,

That's an unusual problem for a new laptop.
- Do try doing clean install of the graphics card driver. (NVIDIA)
- Here's a complete guide on how to do the clean install of the graphics card.
- http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html
- Also do update Intel's graphics driver.
- Here's a link where you can download Intel's driver.
- https://downloadcenter.intel.com/

If these links will not work use this link from Dell's Support site.

http://www.dell.com/support/home/ph/en/phdhs1/product-support/product/xps-15-9550-laptop/drivers
 
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