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[frank_59]

i am running windows vista, a few weeks ago all my photos,email adresses,+emails,sendto drop downbox empty,and also all my own programs i own will not load. i have run all kinds of virus scans, but they all come up ok, so its a mystery what has happened, anyone any ideas whats happened. frank.

 

[buwish]

It does sound like a malware issue of sorts. Have you tried running Malware Bytes in safe mode?

 

[frank_59]

hi buwish thanks for your reply, please could you explain a bit more in detail what do you mean by malware bytes in safe mode i am a bit of a newbie to computers, but always willing to learn about these things, as its a bit of a challange for me to try and put things right and learn along the way. thanks for your reply and hope to hear from you again. thanks again.

 

[buwish]

Gotcha. If possible, download the program Malware Bytes (just google it; the top link should lead you to a download site). From there, install it and then restart the computer. As soon as you see the splash screen, i.e. whatever brand your computer is, repeatidly press f8. You'll get a bunch of option- you'll want to select safe mode without networking. Windows will look a bit different, but you should be able to find Malware Bytes. Run a full scan and when it is completed, restart the computer (it will return to normal).

 

[porongo]

Download MalwareBytes, a free program to scan for malware. Install and update it:
http/www.malwarebytes.org/mbam-download.php

Then, start your computer in safe mode and run MalwareBytes, do a Full scan. How to start in safe mode:
http/www.pchell.com/support/safemode.shtml

 

[frank_59]

Gotcha. If possible, download the program Malware Bytes (just google it; the top link should lead you to a download site). From there, install it and then restart the computer. As soon as you see the splash screen, i.e. whatever brand your computer is, repeatidly press f8. You'll get a bunch of option- you'll want to select safe mode without networking. Windows will look a bit different, but you should be able to find Malware Bytes. Run a full scan and when it is completed, restart the computer (it will return to normal).

hi i followed your instructions, when i was in safe mode there is no option saying without networking, what it does say with networking so i clicked on this option, what happens next it loads all the windows files, then after that it ask for my password still in safe mode, then i click on malware bytes which is sitting on my desk top, then it scanned my pc it had a lot of bad files, so i deleted then all. afterwards i re-run again and there was no bad files on the pc, so was this the correct way i did this. anyway it did not put right the problems i have set out. so any more ideas will be quite welome. thanks again for your help.

 

[holl0w]

Hi Frank,

If you can't even run the program in safe mode, I think something is wrong with the system file. Maybe you would want to instead your window disk and attempt to repair your operating system.

Cheers!
holl0w

 

[frank_59]

Hi Frank,

If you can't even run the program in safe mode, I think something is wrong with the system file. Maybe you would want to instead your window disk and attempt to repair your operating system.

Cheers!
holl0w

hi holl0w , i think maybe you are right,i have often thoutht about this. i have 2 disc, one is a recovery disc,the other a application&support disc, so i would not know which one to use or know where to start my laptop is a MEDION,running windows vista premium any help from anyone will be a appreciated. thanks frank.