15 day guarantee on equipment

[Jason]

Archived from groups: alt.cellular.verizon (More info?)

HI all,

On Oct 2nd I got a new phone an LG VX6000. Actually I got 4 total and did
the Family Share plan deal.

Anyway, one of the phones will reboot...or turn off and turn on while it is
in use. Doesnt happen all the time but has happened about 4 times now.

Can I go to verizon and get a replacement without any type of penalties? I
would like a new one and not for them to try to fix it because it is not 15
days yet.

What do you all think?
thank you.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

In article <3P%bd.195$TW4.54@trnddc07>, "jason" <none@none.com> wrote:

> Can I go to verizon and get a replacement without any type of
> penalties? I would like a new one and not for them to try to fix it
> because it is not 15 days yet.

I believe so. If they won't replace it with an identical phone, you can
replace it with a different model, and pay the difference, or get the
difference refunded if the other model costs less.

--
Stop Mad Cowboy Disease: Vote for John Kerry.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

"jason" <none@none.com> wrote in news:3P%bd.195$TW4.54@trnddc07:
Your phone has a one year warranty. Assuming you bought it
directly from Verizon, just go to any Verizon store and they will
replace it free of charge. Normally they might give you a
refurbished unit as replacement, but if you're within the 15 days
you can insist on a new one, or a new different model. In any
event there are no "penalties."


> HI all,
>
> On Oct 2nd I got a new phone an LG VX6000. Actually I got 4
total and
> did the Family Share plan deal.
>
> Anyway, one of the phones will reboot...or turn off and turn on
while
> it is in use. Doesnt happen all the time but has happened about
4
> times now.
>
> Can I go to verizon and get a replacement without any type of
> penalties? I would like a new one and not for them to try to fix
it
> because it is not 15 days yet.
>
> What do you all think?
> thank you.
>
>

 

[Jason]

Archived from groups: alt.cellular.verizon (More info?)

"Mitchell Regenbogen" <mreg@panix.spam.com> wrote in message
news:Xns9584154D974BDmregpanixcom@166.84.1.69...
> "jason" <none@none.com> wrote in news:3P%bd.195$TW4.54@trnddc07:
> Your phone has a one year warranty. Assuming you bought it
> directly from Verizon, just go to any Verizon store and they will
> replace it free of charge. Normally they might give you a
> refurbished unit as replacement, but if you're within the 15 days
> you can insist on a new one, or a new different model. In any
> event there are no "penalties."
>

Well I went to the vwerizon store here in town. I was told that they dont
have any vx 6000 phones. They wanted to check it out and repair it or give
me a refurbished one. I said that would be fine if I was a month or two or
three into this but it has not even been 15 days. Who knows what this phone
will do in a month.

So they ordered one for me that will be shipped fedex to my home wiothin two
days. I had to pay like $260 for it, it was charged to my account, but
when I get the new one I bring the old one back and they credit my account.

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

Sounds like you got them to do what you wanted, which is good.

I've encountered this sort of thing many times-- say Circuit City
a local retailer of electronics. They have a X day return policy.
During the X days, the price dropped on something I bought.
I asked them to give me the difference. Initialy the person I spoke
with said "no." I simply told them
I'll bring the thing back, return it under the X day policy, and
buy it again at the lower rate. After I mentioned this, they
refunded the difference and I didn't have to bring anything
back.

The same goes for your 15 day policy. You have the option
to cancel if they don't take care of you. After the 15 days
you really have no leverage whatsoever... This is not to say
that Verizon isn't good to folks in contract, but their policy
after 15 days will be to give you a refurb...

Incidentally, my Kyocera 7135 started having problems last
week (bad microphone) and they exchanged my phone for
me with very little hassle (and I am in-contract). The replacement
in my case was brand new (well the all-calls timer was 10 minutes
which I presume is quality assurance testing etc.)

Anyway, for basic things I really need, I've found Verizon has
done a very good job. Most of the people I see who are very
unhappy don't understand common cellular practices with any
carrier, and by that measure, may have unrealistic expectations.
By the way, I thought you handled this perfectly.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http/cell.uoregon.edu

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

A brand new phone will have 0 minutes on the lifetime call timer.

"Dan Albrich" <junkmail@shaney.uoregon.edui> wrote in
news:Va6dnbkB_e_h6ezcRVn-qA@comcast.com:

> in my case was brand new (well the all-calls timer was 10 minutes
> which I presume is quality assurance testing etc.)

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 16 Oct 2004 12:20:33 -0700, "Dan Albrich"
<junkmail@shaney.uoregon.edui> chose to add this to the great equation of
life, the universe, and everything:

>I've encountered this sort of thing many times-- say Circuit City
>a local retailer of electronics. They have a X day return policy.

Circuit City is a national chain.

>During the X days, the price dropped on something I bought.
>I asked them to give me the difference. Initialy the person I spoke
>with said "no." I simply told them
>I'll bring the thing back, return it under the X day policy, and
>buy it again at the lower rate. After I mentioned this, they
>refunded the difference and I didn't have to bring anything
>back.

Same thing happened when I got my VX4400 from the VZW store. I got it with
a form for a mail-in rebate for $X. A week or so later, within my 15 days,
they advertised the same phone with a rebate $20 higher. I went back to the
VZW store and asked about it, saying that if necessary, I would return the
phone and buy it again. The sales guy (same one who sold me the phone),
rather than deal with what would probably have been some very complex
computer machinations, just put a $20 credit on my account.

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