Acer Aspire ES 15 orange light on but black screen. Can’t remove battery what do I do?

[cwitham]

Started up, immediately started to update then went straight to black blank screen. Orange light is still on as if the laptop is on, but I can’t get it to do anything. The charger is plugged in & the light shows it’s charging batter isn’t dead. I’ve tried with and without it plugged in. Can’t get it to do ANYTHING. Plz help TIA

 

[webworkings]

First restart it. Then if nothing ever shows on the screen, from the moment it is turned on, try option 1. If, however, it shows some loading screens and then goes black/blank, try option 2.


Option 1...

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.


Option 2...

Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https/support.microsoft.com/en-us/kb/929833

 

[firllitafikriany]

hard reset, press the power button till the indicator lights off

 

[danielshevie]

Started up, immediately started to update then went straight to black blank screen. Orange light is still on as if the laptop is on, but I can’t get it to do anything. The charger is plugged in & the light shows it’s charging batter isn’t dead. I’ve tried with and without it plugged in. Can’t get it to do ANYTHING. Plz help TIA

 

[danielshevie]

make sure your charger is not conected ,try turning laptop facedown then you will see a small hole at the back get somthing small enough to fit in it , when you find somthing small enough to fit , put it in the hole an hold it for atleast 10 seconds . then ,take out the screws from the back of the laptop then take out the center back that the hole is on then gently blow of the dust on the back piece that you took out ,wipe it with dry piece of cloth then put the back piece back on screw back on all the screws then turn on your laptop , it will take atlease 3 minutes to come on dont press any other botten just let it fully come on , it may come back off a couple of times, if that happens keep on putting it back on ,after which it will start to update , let it fully update when it is finish updating the screen will get black then a small white box will apper ,Dont do anything, when this happens , your laptop is just rearanging its putting everthing back the way it was .wait a bit and after a couple of minutes everything will come back to normal. this soluton was made by Laura