ACER Aspire F5-573G (F15) keyboard problem

[izzy.estranged]

Hi,

Yesterday I bought my new Acer F15 (F5-573G). After I installed everything I have decided to play some Pro Evolution Soccer 2017.
Then I noticed that I can't make a long pass from my left flank (using keys UP+RIGHT+(E)+D) (and yes, I am playing using keyboard, which is maybe better because I would never noticed this).

So I have exited the game and opened blank Word document.

I have tried several tests:

1. UP + RIGHT + E + D
only writes letter E, after fifth or tenth times it writes letter D

2. DOWN + RIGHT + E + D
it writes D and E always

3. DOWN + LEFT + E + D
it writes D and E always

4.UP + LEFT + E + D
only writes letter E

5. D + E
it writes D and E always

when I press each button alone it all works, I can go up, down left and right.

So i tried with numeric keypad and got different results

1. UP (8) + RIGHT ( 6)+ E + D
it writes D and E always

2. DOWN (2) + RIGHT (6) + E + D
it writes D and E always

3. DOWN (2) + LEFT (4) + E + D
it writes D and E always

4.UP (8) + LEFT (4) + E + D
it writes D and E always

So I have come to the conclusion that something is "wrong" with UP + left and UP + right combination. I decided to try with any other two letter combination and got various results. on some combination is working normalny on some it only writes one letter.

So as I have only bought this laptop yesterday, my question is:
is this a general known issue, or should I take it back? Because I worked so hard to buy a new latop and I really want a one withouth any huckups.

I have flashed the bios from 1.18 to 1.27

Ok, I just realized that something is wrong when pressing UP + some of the keys like UP + E + D ...

if I had this laptop a year or two i wouldnt say a thing but I have bought this laptop less than 24 hours ago.

So is this some common known error or should I take it back?

 

[webworkings]

If it is that new and giving you problems, return it.

 

[izzy.estranged]

If it is that new and giving you problems, return it.

Yes it is completely new. Maybe 30 hours old.

so I did some further testing with Up + left, Up + right, down+ left and down + right combination. and holding each combination I pressed every number and letter on a keyboard.
this is what I got
UP + LEFT
1234567890'+
Qwertzuiopšđ
Afjklč
<xcn,..-

UP + RIGHT

Qwertzuiopš
Asdfghjklčć
<yxcvbnm,.-
1234567890'+

DOWN + LEFT
1234567890'
Asdfghjklćć
Yxcvbnm,.-

DOWN + RIGHT
Werzioš
Asdfghklčž
<xcnm,.-
24567890+

so i would pretty much say that keyboard is faulty because at every combination some key doesent work. I have tried all that combination on my old dell laptop and everything worked. I also tried with this laptop with numeric keypad and everything worked.

It is really strange...

 

[izzy.estranged]

This has to be a serious problem with this model. I brought back laptop to the shop and bought same laptop from different shop and the same error is present

 

[webworkings]

I would say so. Sounds like time for a different one.

 

[izzy.estranged]

I would say so. Sounds like time for a different one.

I also check with my friend he has v15 version. And for him combination up+left+ letter d doesent work.

Are there any more acer users here to try in blank word document
Up+ left + some keys (s, d, etc.)
And post results please

 

[webworkings]

Can't help with that one myself.

Anyone else?