Acer eRecovery Manager stuck on please wait a moment...

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tmleafs515

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Aug 16, 2017
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I am attempting to restore my Acer Aspire 5517 back to its original state but keep my files. I have the 3 recovery disks which I used and at the end of the recovery process, there is a screen which only says please wait a moment with 1 to 5 dots after it. The screen is not frozen because the dots are changing from 1 to 5 dots. Nothing else is happening on the screen. It has been at this stage for 1 hour. If you know a solution to this problem please let me know.

Thanks for your help!
 
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