I have a 3 year old Dell XPS 9550 which had a new battery 18 months ago.
The problem I have is that when I unplug the AC power cord the laptop begins to freeze. The mouse can be moved with trackpad. Window can be selected a little bit but can't switch between apps. Then within 30 seconds of pulling the ac, the laptop freezes completely and a few seconds later BSOD - critical process failed. The BSOD remains on zero % untill the battery runs out (haven't checked how long it goes on battery for but at least over an hour.)
If I leave the laptop on ac, if the system goes to sleep, it won't wake. (not sure if it is going to sleep or not but the screen is blank) and I have to power off to restart.
If I try to boot on battery, the Dell logo appears with spinning dots on it and sticks spinning.
I have tried other suggestions like disabling C-State with no luck.
I have tried to restore the laptop using windows recover on usb, dell recovery on usb and recovery partition several times. If I get in to one of the recovery screens "Select reset option" screen, the "Reset to factory settings" radio button is disabled and have to select "Reset and update"
I replaced my 500TB SSD with an AData 1TB SSD about 5 months ago, cloned and the 1TB SSD has about 4-5 partitions.
I downloaded Ubuntu on to a thumb drive and can boot with that on battery or ac and the system survives unplugging an plugging in of ac.
I have tried different power options that I have seen people suggest online but no luck.
Can this be a hardware issue that only presents itsself when booting from SSD but not from USB?
Has anyone used tech support to pay to get this kind of issue fixed? Any idea how much dell charges in australia for this?
Dell does do our hardware at work, so might try seeing if I can get someone to look at it, but don't think it will be possible.
Rasied a query will Dell support website but they just say out of warranty and ask the community.
Anyone had any luck getting Dell to fix a 3 year old laptop in Australia. Might be slither of hope with ACCC?
Any other settings or procedures that I can try?
During an before system restores that I have performed, the bios and drivers according to Dell update is up to date and nothing needs updating.
Any tools that can be used to diagnose?
Would local PC repair shops have the skill/time/economic to resolve?
Perhaps there are some drivers that need to be updated that Dell has not recognised.
Perhaps there are some drivers that need downgraded?
The problem I have is that when I unplug the AC power cord the laptop begins to freeze. The mouse can be moved with trackpad. Window can be selected a little bit but can't switch between apps. Then within 30 seconds of pulling the ac, the laptop freezes completely and a few seconds later BSOD - critical process failed. The BSOD remains on zero % untill the battery runs out (haven't checked how long it goes on battery for but at least over an hour.)
If I leave the laptop on ac, if the system goes to sleep, it won't wake. (not sure if it is going to sleep or not but the screen is blank) and I have to power off to restart.
If I try to boot on battery, the Dell logo appears with spinning dots on it and sticks spinning.
I have tried other suggestions like disabling C-State with no luck.
I have tried to restore the laptop using windows recover on usb, dell recovery on usb and recovery partition several times. If I get in to one of the recovery screens "Select reset option" screen, the "Reset to factory settings" radio button is disabled and have to select "Reset and update"
I replaced my 500TB SSD with an AData 1TB SSD about 5 months ago, cloned and the 1TB SSD has about 4-5 partitions.
I downloaded Ubuntu on to a thumb drive and can boot with that on battery or ac and the system survives unplugging an plugging in of ac.
I have tried different power options that I have seen people suggest online but no luck.
Can this be a hardware issue that only presents itsself when booting from SSD but not from USB?
Has anyone used tech support to pay to get this kind of issue fixed? Any idea how much dell charges in australia for this?
Dell does do our hardware at work, so might try seeing if I can get someone to look at it, but don't think it will be possible.
Rasied a query will Dell support website but they just say out of warranty and ask the community.
Anyone had any luck getting Dell to fix a 3 year old laptop in Australia. Might be slither of hope with ACCC?
Any other settings or procedures that I can try?
During an before system restores that I have performed, the bios and drivers according to Dell update is up to date and nothing needs updating.
Any tools that can be used to diagnose?
Would local PC repair shops have the skill/time/economic to resolve?
Perhaps there are some drivers that need to be updated that Dell has not recognised.
Perhaps there are some drivers that need downgraded?