My Acer ES 15 is stuck on waiting symbol (circle), I have tried to reboot three times but no joy. Every time I try to open up Word, Excel it still does the same thing. Also can’t close down any web pages.
Try starting up the device in "Safe Mode" and see if things work. Granted, you will have limited access to things, however you can see if you get the freezing with anything in there. If you don't, then I would look at the system for a bad program, virus, malware, etc. that is causing your issues.
Now if it does happen in "Safe Mode" too, then you are looking either at the system needing to be restored, or a hardware issue.
How to enter "Safe Mode" when booting the computer.
In Windows 8 and 10...
As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"
a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)
b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)
c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)
Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.
In Windows 7/Vista/XP...
1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.
2. The computer will then display hardware information and run a memory test.
3. Next the "Advanced Boot Options" menu will appear.
4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.