If it's brand new, it should still be under warranty. Can you return it to the place you bought it? Have you tried to listen using headphones? It is unlikely something is loose inside, but that it possible. Don't try to take it apart until some software fixes are tried. Start by going to Setup/Update and Security/Troubleshooter/Additional Troubleshooter/Playing Audio. Let up know what you find out. Try headphones as well as speakers.
hi there thank you for the response, ihave try many solutions, first of all I bought the laptop from amazon so warranty not working in my country,
we have here acer but they just do not cooperate with outseas purchase even tho it’s international warranty ,
Bluetooth, audio jack, external headset with usb connection everything works perfectly fine, even DisplayPort/hdmi those working good to.
The only issue is the laptop speakers, they suddenly stopped working and they do this weird sound on the video that Ihave published here up top^
ihave no idea what is the cause it’s brand new it’s really weird Ihave a feeling maybe some other connections that Ihave connect to the laptop cause a electrical problem, in the machine I hope nothing is wrong because I only connect hdmi display port external usb hub the usual stuff that you can connect to a laptop Ihave done troubleshooting and some other settings in audio hard reset pc checked drivers you name it everything is updated to max both hdd works fine games work perfect no over heating just the laptop speakers stopped working and doing clicking cracking noise with no sound of the song. Even when I restart the predator logo with their sound of restart still do the clicking sound without audio
The laptop never been moved anywhere
As I say above only been connected to hdmi dp and have external hub that connected to other audios with usb and external hdd . Any suggestions?