Acer Reboot Problem

Nov 29, 2018
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I was attempting to do a reset on an Acer Aspire 1 Cloud Book and it quit at 66%. When it came to the TPM screen I hit Escape to go back to reopen windows and try again. Now it won't reboot, all it does is show the Acer Explore Beyond Limits screen then it goes blank, then it goes black and the Acer Screen comes back on. I've tried turning it off and on and I've also tried Alt and F10. Am I completely SOL here?
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 
Nov 29, 2018
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I got it to work but now it's telling me there are no refresh points. I just got the computer and I am wanting to reset the computer and start from scratch. Shouldn't there have been an automatic restore point from when the computer was new? It won't let me back into Windows to so anything.

 
Neither of the ones I mentioned should give that message. That should come if you go to chose a prior restore point and there aren't any. Which would happen if you just tried to reset it.

Were it me, and not worried about losing anything, then I would check the drive for problems/errors, and if it is OK, then do a full system restore. If necessary, you may have to use a CD/DVD/USB to do the restore. Or you can try going through here... https://www.microsoft.com/en-us/software-download/windows10 and get a copy to restore the system. But be sure you check the drive for problems first.
 
Nov 29, 2018
6
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10
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Nov 29, 2018
6
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10
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Sorry I didn't see that part, I've got to get the back up in order to try that one. It won't let me access the Key Code for Windows 10 on my computer
 
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