After I factory reset my Acer laptop Everything is still the same I cannot get into my computer

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.



Dec 12, 2017
Sounds like you had a OS failure for your laptop, and the OS could not start by itself due to either corruption of the backup.

This is a common issue for branded laptop that sometimes the backup OS will get corrupted, virus, trojan and other errors, then even you did a full reset, the PC still will not start. This happens to my Alienware desktop and MSI laptop.

The only option you can do, is to install a clean OS from a DVD or USB, with a full format for your hard drive (delete all partitions - you will lose your backup OS, but you can create one by using backup software after your clean installation).

Just remember to install a window version that match your original OS, and after installation, windows should automatically activated via BIOS verification, so you do not have to pay for it.

Good luck!

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