[Alienware] Boot Issue/Service Question

[djbuttolph]

So I have an Alienware M15x I purchased 2.5 years ago. I got a 3 year extended warranty when I purchased it (thank god). I've ran into and issue where it won't boot up. The Alienware logo appears, then it goes to a black screen with a blinking cursor in the upper left (corrupt Win 7?). I'm trying to contact Dell/Alienware since the laptop is still under warranty, and they ask for a service code. The issue with mine is that the service tag on the bottom has worn off and you can't read it anymore. What is the best way of getting a hold of them about servicing it? Are there shops I could take it to that would honor Dell's warranty instead of dealing the BS over the phone stuff? I've attached a picture of the bottom (where the service tag is) to clarify what I mean about it wearing off.

Thanks,

DJ

 

[Brett928S2]

Hi

THEY have a record of the service tag from when you bought the extended warranty....

All the best Brett

 

[COLGeek]

The info should also be stored in your BIOS. Press either the F2 after powering on. The info will be right on the main page.

 

[djbuttolph]

The info should also be stored in your BIOS. Press either the F2 after powering on. The info will be right on the main page.

Thanks COL, that's exactly what I needed!

 

[COLGeek]

You are welcome. Good luck!

 

[Brett928S2]

Best answer selected by Brett928S2.