Alienware m17x r3 nvidia driver BSOD

bfeilner

Estimable
Aug 14, 2015
3
0
4,510
0
Hello, I have recently installed Windows 10 on my Alienware laptop. Everything was running smoothly until I installed nvidia graphics drivers for my GTX 460m, at which point the BSOD's began. I have experienced these BSOD's on Windows 7 and 8/8.1 as well.

What I've done in an attempt to fix the problem:
-Install different driver versions (355.60 and 306.97; clean install each time)
-Disable nvidia streamer service
-Update BIOS/vBIOS
-Format Hard Drive
-Check RAM (via memtest; 0 errors)
-Run sfc/scannow (errors in CBS.log)

The only way I have been able to prevent daily BSOD's is by removing the nvidia drivers altogether, eliminating any chances of playing graphic intensive games (also, I would prefer not to use an older driver because some games require the most up to date). I'd like to believe the problem is software related because I can boot into safe mode without issues. I have, however, been considering purchasing a new graphics card (probably the 780m upgrade kit) but would be moot if it doesn't fix anything.

Below I've attached several BSOD files, my system information (.nfo file), CBS.log file, as well as a couple GPU-Z Sensor Logs (for each nvidia driver version mentioned above). In the sensor logs, the BSOD occurs right after all values are set to zero. This is something I've been fighting for years, so any and all help is greatly appreciated.

https://onedrive.live.com/redir?resid=6E6984AA2D967F21!2743&authkey=!AMQLLVSn2D5G1cY&ithint=folder%2cdmp

Thanks!

 

johnbl

Honorable
Nov 4, 2012
140
0
10,710
38
Most likely you will just need to update the drivers listed below, Or go to control panel, device manager, find the device, right click on them to bring up properties and disable low link power states. (so they don't try to sleep and you can avoid bugs)
I am not sure which device actually did not respond, I would need a kernel memory dump to figure that out.

well with the first bugcheck it looks like the PCI.sys driver does not like your ACPI tables in your BIOS. ACPI= Advanced Configuration & Power Interface. Basically some device is told to sleep but when it is told to wake up it does not respond, the system times out and and calls a bugcheck.
you have many suspect drivers (any hardware driver that was not updated for windows 8.x is suspect)
\SystemRoot\system32\DRIVERS\Accelern.sys Fri Aug 20 11:04:57 2010
ST MicroElectronics Accelerometer (get driver from motherboard vendor)


Blackhawk 560 Ethernet JTAG Emulator Driver
get update from motherboard vendor
\SystemRoot\System32\Drivers\bh560eth.sys Wed Jan 14 05:08:22 2009

and these: (update from nvidia website or see if dell has updated drivers)

\SystemRoot\system32\DRIVERS\nvkflt.sys Tue Oct 02 11:21:49 2012
\SystemRoot\system32\DRIVERS\nvlddmkm.sys Tue Oct 02 11:21:13 2012
nVidia 3D Vision Display driver
http://www.nvidia.com/Download/index.aspx?lang=en-us
\SystemRoot\system32\DRIVERS\nvpciflt.sys Tue Oct 02 11:21:40 2012

Disk Class Filter Driver for Accelerometer by ST MicroElectronics
check with oem for update or maybe here: http://en.smartdevices.com.cn/Support/
\SystemRoot\system32\DRIVERS\stdcfltn.sys Fri Aug 20 11:05:01 2010

Synaptic Touch Pad Driver
http://www.synaptics.com/en/drivers.php
\SystemRoot\system32\DRIVERS\SynTP.sys Thu Oct 14 18:31:11 2010

WinDriver or Alohabob USB Bridge Cable Driver
\SystemRoot\system32\drivers\windrvr6.sys Wed Sep 02 02:36:17 2009
http://www.jungo.com/st/support/windriver/how_to_uninstall/

machine info:
Vendor Alienware
BIOS Version A12
BIOS Release Date 08/20/2012
Manufacturer Alienware
Product Name M17xR3
Version A12
Chassis Type Portable

note: mixed memory:
4GB 1333 MHz samsung part number M471B5273DH0-CH9
2 GB 133MHz Micron Technology Part Number 8JSF25664HZ-1G4D1
Processor Version Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
Processor Voltage 8ch - 1.2V
External Clock 1333MHz
Max Speed 4000MHz
Current Speed 2000MHz



 

bfeilner

Estimable
Aug 14, 2015
3
0
4,510
0


I've done as you suggested. The problem is in the display adapter (which is updated through nvidia). In device manager, I see a warning for the "Microsoft Basic Display Adapter" because I have nvidia uninstalled at the moment. All other devices/drivers appear to be working fine.

I'm going to go ahead and purchase a new graphics card (it's time I upgraded anyway). I'll let you know if that solves my issues, hopefully within a week's time.
 

bfeilner

Estimable
Aug 14, 2015
3
0
4,510
0
Installed new card today (gtx 680m) and it runs flawlessly! No BSOD's as of yet. Seems this is the solution I was looking for.
 
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