Anyone interested in class action suit against HP

[ghood29]

i had 2 one i got rid of the mother board went after 3 yrs and my husband thankfully went before the warranty ran out now my friends just went and we bought them all the same time my son's motherboard caught fire thank god he was still awake and my friend also has a desktop by hp that was also bought the same time as the laptops we all got and his motherboard just went in that also so in a 3 yr time spam 3 laptops and 1 desktop the motherboards went we are so disgusted and the warranties we have we were told the extended warranties were good for 2 yrs after the 1 yr hp warrany ran out which was not true so we got even more mad, plus my screen cracked and hp refused to fix that that is the laptop i got rid of because between the screen and motherboard it was too much to fix it i would definitely go into a lawsuit against hp it is sickening how the motherboards are going in them withing 3 yrs or less

gina

 

[teeth_03]

to everyone bitching about HP desktop failures

BUILD YOUR OWN

to everyone else

BUY ANOTHER BRAND and save money on the 'lawyers' you wanna buy. Suing HP might get you money,but it wont force them to build higher quality products, so your still gonna have to buy something else to use anyway.

 

[ghood29]

its the point we all bought these computers and our money is now wasted on defective parts that should be fixed its not about money its about getting the product properly fixed

 

[ghood29]

I just read a quote from an HP tech person saying they estimate tha 1 in 7 of the dv 6000, dv9000 are affected by the faulty motherboard situation, all within 2 yrs of purchase...is that reason enough???

i think its a damn good reason if they refuse to fix their defective product and make up stories to avoid fixing them well then we will all see them in court and then maybe they will fix the product we bought with our hard earned money its not like we can all just go buy computers whenever the defective part refuses to get fixed not in this day and age. they need to own up to their problem and fix it or they will be sued by alot of people wanting their products fixed

 

[MsInvestigativeJournalist]

If your motherboard is fried, that has nothing to do with your data that is stored on you HDD. You can probably pull the hard drive out of the laptop and hook it up to your desktop or another laptop and be able to retrieve your data.

I'm not sure why you guys feel entitled to money for hard ware that is out of warranty. If you buy a short warranty and don't bother to renew it (especially since you say this is a KNOWN problem) then you are shooting yourselves in the foot. If you knew there was an issue with that particular laptop and still bought it or only went with a short warranty, you did it to yourself. Deal with it.

lostandwandering... I DID purchase an extended warranty for my unit. I was NOT told that there was already an extended warranty. This was after one motherboard quit. Again the motherboard quit, the DAY my warranty ran out. HP wants more money to replace, yet again, the motherboard. This time, I have contacted a friend at CBS and we will do an expose' on HP swindling their customers by selling faulty merchandise with defective parts. You see, some of us DO things by HP's rules, and we still get screwed.

 

[frozenlead]

If your product breaks out of it's warranty period, you have to pay for it to be repaired, or you get rid of it. End of story. There's no swindling there.

That being said, HP released an extended warranty period for affected un-modified notebooks, and released BIOS updates to correct the problems for future notebooks they've sold. Both services were free. It looks to me like HP did their job. There's nothing to uncover and nothing to report. Next time, kids, RTFM on warranties.

 

[Guest]

If your motherboard is fried, that has nothing to do with your data that is stored on you HDD. You can probably pull the hard drive out of the laptop and hook it up to your desktop or another laptop and be able to retrieve your data.

I'm not sure why you guys feel entitled to money for hard ware that is out of warranty. If you buy a short warranty and don't bother to renew it (especially since you say this is a KNOWN problem) then you are shooting yourselves in the foot. If you knew there was an issue with that particular laptop and still bought it or only went with a short warranty, you did it to yourself. Deal with it.

That response seems rather hard. There is plenty of evidence that HP sold a faulty product. We purchased the DV6000 Pavillion and 6 months in the motherboard died. HP replaced it and 4 months later again it died. We called and HP said they only warranty their work for 3 months. So, it was our lost. It was all over the internet that HP DV6000 Pavillions had failing motherboards. Yes, HP should stand by their work. I've looked for a long time for our solution and never received an e-mail and they refused over and over to help us.

 

[lostandwandering]

^Yes, but that's the problem. No company is going to work with you on a system that is out of any warranty coverage unless you foot the bill. That is unfortunately the way it works. I've dealt with Dell before and they are the same way, you have to actually pay in order to just talk to a technician (or at least that's how it used to be).

I'm not trying to be harsh or unsympathetic, it's unfortunately how it's going to be though. I've owned a couple of pre-built systems and watched my girlfriend's HP DV4 burn itself out. I know it sucks, trust me.

If all of these issues were arising while the systems were under warranty and then HP wasn't willing to help, then I'd say there might be a case. However, as it stands I personally don't see this going anywhere.

 

[thingieing]

i hate HP, they are soooooo friggin crap machines as for computers, i own a Pavilion dv2020ca, it heats up like crazy, it friggin burns on my lap, this happened 3 months after i bought it, i've been sending it back to warranty for alot of times already, everytime i get it back, something else is wrong, i swear the technician who work there sucks like crap, i rather they just give me the parts, n i'll juz DIY

also all the HP desktop/laptop are made from the same manufacturer in China as Acer/Gateway/eMachine/Compaq which they are crap of the crap and rediculously overpriced, never in my life again will buy a HP computer ever again

 

[Missedwarrantyby5days]

i think its a damn good reason if they refuse to fix their defective product and make up stories to avoid fixing them well then we will all see them in court and then maybe they will fix the product we bought with our hard earned money its not like we can all just go buy computers whenever the defective part refuses to get fixed not in this day and age. they need to own up to their problem and fix it or they will be sued by alot of people wanting their products fixed

I have a HP Pavilion dv9000, first I call tech support on 7/5/09, they tell me my warranty was up and they couldn't troubleshoot over the phone, well I got the tech to listen to the sound and I told him black screen, he told me it sounds like a motherboard issue and tell me I can trade in my defective laptop and buy a new one.

I called Staples where I purchased the computer, they told me HP is trying to pull a fast one on me, they told me about the recal on the motherboard.

I call back HP, last night and you won't believe what they told me, they admitted to the recal but told me that they extended the warranty an extra year which ended on June 30th, 2009 which means when I first called I missed the warranty date by 5 DAYS. Guess what, after speaking with supervisors, managers, etc they would not budge. They told me Sorry.

What is crazy, they have a defective product, so a group of people sit in a room to decisde when the motherboards will fail, maybe I don't use my laptop as much as everyone else, mine failed 5 days after the recal warranty on the motherboard. I am extremely frustrated.

 

[frozenlead]

If you miss the date, you miss the date. End of story. HP solved the problem for the notebooks it continued to sell, and offered an extended warranty for a period of time on notebooks that were already in trouble.

Deadlines are deadlines. They're set for a reason. If you walk into the Secretary of State after 5:00, they won't let you in. Those are the rules.

 

[Missedwarrantyby5days]

If you miss the date, you miss the date. End of story. HP solved the problem for the notebooks it continued to sell, and offered an extended warranty for a period of time on notebooks that were already in trouble.

Deadlines are deadlines. They're set for a reason. If you walk into the Secretary of State after 5:00, they won't let you in. Those are the rules.

Guess what HP didn't solve the problem for me and hundreds of others on this board. There consumer loyalty is a joke, and in this case it is not about the money this is all principle.

You are comparing the Secretary of State's office Hours to HP manufacturing a defective product, selling it to millions of consumers and not standing by there product.

A company needs to stand by there product 100%. It never pays to be penny wise and dollar foolish. I will never purchase an HP product again, and I have been a loyal customer for years, we own over 75 desktops, 15 laptops, 14 printers, etc. Don't you see the big picture here, I will tell everyone I know about this story and long term customers like me and all others will have an impact. I will not stop until HP does the right thing.

 

[Guest]

I just wanted to add that I, too, have had the same problem with my HP dv9000 laptop. While on warranty, I returned my laptop to HP several times because of wireless problems, etc. Now, no longer on warranty, I am having motherboard issues.

I am a student and take most of my courses on-line. So, it is very frustrating to learn that the issues I was experiencing was a common problem and that HP could have repaired my laptop by replacing the motherboard on either one of the several occasions I returned the laptop for repairs. It isn't right that they were aware of the problem, yet only did a temporary fix.

 

[frozenlead]

@ missedwarranty
HP did solve the problem for those who met the warranty date. I'm sorry you didn't, but a deadline is a deadline. I was comparing HP's warranty program's deadline to that of the end time of the Secretary of State (which is also a deadline). Remember Bush v. Gore back in 2000? Votes that weren't recounted after a set deadline weren't counted. Period.

Customer loyalty means nothing. Any company wants your money and doesn't care. If you want to glorify their product and return to them for business, great! If you blindly purchase a new product from the same company just because your last product was good, great! You just hand your money to that company. 'Loyal customers' just waste money and time with frustration down the road. After so many machines from HP, did you think they were all going to be perfect? It just doesn't happen. Stuff breaks, and it always will.

@ exhalebabs
Your problem doesn't appear to be similar to anyone else's here. Wireless problems in a notebook are extremely rare (I've never encountered any in my lifetime, and I've repaired hundreds of notebooks).

 

[Guest]

You can't just sue someone because you're dissatisfied with a product. You actually need a reason to sue them - either you got hurt, or you believe you were sold something you didn't actually get. Furthermore, everyone in the lawsuit has to have the same problem as you, not just a grievance.

Actually you can just sue someone, it is that easy. Do not tell people things you know nothing about. Perhaps you work for HP?!? Drink the kool-aid by yourself. Furthermore, HP laptops dv2..., dv6..., and dv9... series are what they need to be sued over. I am a computer tech and have seen over 100 of these laptops come through with all the same problems. HP knows that they made a horrible product, but don't seem to care or want to do anything about it. I know they claim the recall, but this is like the class action lawsuit against dell a few years ago for the 5150 and 5160 and dell lost, having to give people new laptops and all the money they had spent purchasing the old laptops and all the money they spent on repair, service, and shipping. I have hit the end of my rope with HP and HP support. I canceled all warranty and service agree with HP. they are a company that can not ever be trusted. This is a company that needs to be sued into the ground in order to wake them up and to stop screwing the customer over. I think a billion dollar lawsuit would do just that. I have proof of so many things that HP has and is doing wrong. I have countless recordings from all the lies and deceit and then admitting things as they give in. End users would be suprised to see just how bad they are lied to and mislead. Misleading the customer is false advertisement, and that in itself is a lawsuit. Now, lets talk about your missing the deadlines. There isnt such a thing in this case. its either they fix the laptops or they get sued. You spent @ $1,000.00 for your laptop that you have not gotten to use like you were led to believe. I have called for many customers that HP told them it would take a flat fee of $199 to look at the laptop and then an additional charge to fix it. All you need are the facts, the facts are that they know they screwed up and a judge ruled against them. Just bring up recall info and that your joining the class action lawsuit against them. Now getting them to fix it and having them say they fixed it are two different things. For each laptop I have called them for, I have had to send each one back at least 4 times. ( Thats over 400 times I have shipped laptops back to HP) They want you to just give up, and forget and go on. I have started filling the laptop return boxes with lots of weight, so it kills them in shipping costs. I have been called by, "computer techs" claiming they replaced everything in the laptop and sent it back, STILL BROKEN! So I put it back in the box add a few more pounds and send it back again. I have also place things on the laptop to let me know if they were worked on and/or opened up. You would be very suprised to see how many are never touched, just held on to for a few days then just sent right back to you. Though, here is a trick of theirs. They will say they dont have past documentation stating that you ever sent the laptop in and then the process starts all over again. Lawsuit you say, beyond a shadow of a doubt, I say YES!! If a doctor lost your documentation, how bad do you think he would get sued? Do you think the Dr. has a leg to stand on? NO! Dont just let people walk all over you, stand up and fight back. This is your time and money. It makes me sick to my stomach to watch people that dont know any better get lied to and screwed over day after day. It needs to come to a stop, and a massive lawsuit would do just that.

 

[frozenlead]

Thanks for your kind words. I don't remember ever personally attacking you.

Did you even read my comments (along with several other forum veterans here..)? They clearly explain how HP has done what they can do, and that users cannot expect free repairs for products that are plainly and clearly out of warranty. If my GTP, which just hit 170,000 miles, suddenly broke its crankshaft, would I expect Pontiac to repair it for free? Absolutely not.

I, too, repair hundreds of notebooks and have not noticed any trend of the dv series dying. I see just as many HP machines as I do Dell and Acer. The most common repair I have to do is power jack resoldering across all manufacturers - which isn't a defect at all, it depends all too much on how the user treats their notebook.

If you are a computer tech, why are you sending notebooks to HP? Why aren't you repairing them? If the HP people can't seem to do the job for you...why don't you do it yourself?

 

[eshea42042]

I have a dv9640us. Got it 14 mo ago. It has the motherboard issue! Black LCD.....They refuse to fix it. They want 420 dollars to repair it cause ts 2 mo out of.....but they admit to the problem. Thats not right.

 

[pcfixed]

more like 6 in 7 to be honest.

 

[MGDJoker]

I'd just like to have at it with top executives or the tech support people at HP one on one in a room with a baseball bat. For all the BS and piss poor driver suppor and crappy products they make.

 

[jiddu]

I'd just like to say thanks for this thread, if nothing else it's convinced me to cut HP off the short list for my next and probably any future laptop purchase(s). Good job HP.

Good luck to you all