Hi, my laptop crashed and when it turned back on it booted into Aptio Setup Utility. When I exit out without saving it takes me straight back to the main menu of the utility, when I save and exit it takes me to the ASUS startup screen for a bit before shoving me straight back into the utility. When I try the "fix" here http/www.tomsguide.com/answers/id-1854127/solve-probl... it just gives me the message "reboot and select proper boot device or insert boot media in selected boot drive and press a key ". Any suggestoions on what to do next?
When I get to the part where I turn power back on and hold down the "F9" instead of going "Windows Recovery Menu" it goes to "reboot and select proper boot device or insert boot media in selected boot drive and press a key ". Any suggestions from there??
So steps 1 - 4 are working for you. Odd, very odd. I am wondering if there is a problem with the OS now or even with the hard drive, which may account for the initial crash.
Obviously you don't want to have to reinstall the OS and lose all your data if you don't have to. However if the drive is the problem, then there is a risk of this happening again and of data loss. You may want to, if you can, remove the hard drive and connect it to another computer externally. A connector will be needed, but they are usually pretty reasonable. Then see if you can get the data that you want off the drive and try running any checks you can on it.
In the end you still may need a new drive if that one turns out to have errors.
NOTE: If the laptop is still under warranty, don't open it up. Instead contact the manufacturer about a repair or replacement.