Are ASUS Laptops any good?

[mp3061]

Well what I like about Asus is their parts are easy to get, very affordable, and often win price vs power debate. That being said if you buy one be ready to repair all your own stuff or have a friend that good with computers.

 

[nuary]

Well ASUS laptops seems to have a very nice reputation in all over the internet. their computers are very reliable and have a good Customer care, also their notebooks design is quite nice, check out this link : https/www.youtube.com/watch?v=T9YleoqEhCg&lc=z13gdbljczmch5xjs04cdvfqpwy3t1eye1w

 

[aurora84]

Omg I totally agree!!! I have had 2 asus notebook in one week and theyre both faulty!!! Needless to say ive decided to not go with Asus anymore. And I will also have to agree that their IT is horrible. Tried calling them for assistance and the recording said they were on holidays and to call back

 

[Cukrowiczj]

Just wanting to share my experience with an Asus notebook, so anyone shopping for a new laptop can be advised. I purchased it in Feb/2012 within one month I was having problems with the wireless network adapter. After several phone calls to the worthless customer service department at Asus, I finally resolved the issue by doing my own research and downloading the fix. In September of the same year I had to pay to ship it to Asus for the motherboard to be replaced. The warranty covered parts and labor but not shipping. March 2013. out of warranty, I sent it in again due to power cord went bad. Here I am again on my sons computer because My Asus will not charge. Contacted customer service in May and am still awaiting a response. I owned an Acer for 7 years without issue until I dropped it and replaced it with the junk Asus, so I realize laptops can last if its not an Asus. I hope this helps anyone in the market for a new laptop to make an informed buying decision

 

[jdrep]

I bought my Asus laptop in August 2013. In the first month I had to send it Asus for repair through Best Buy twice! It has never been right since I bought it. I decided to work around the flaws because I need my computer for business. I can't send it off for repair and be without it for weeks at a time. This is the worst laptop I have ever had. The keyboard is unreliable because it will often skip a letter. If I power off to the sleep mode, sometimes it works as it should and other times it powers off completely. You never know. Every time I go into sleep or hibernate, it shuts down any open programs. Same thing if I just close the top. Sometimes when I put it in sleep mode, it will not rest. It's just crazy. I never know what to expect. Icons come and go and every time I want to print, I have to uninstall and then re-install printer. Also, the mouse pad has to be hit in one particular spot or it doesn't work. The sound quality sucks and if I hadn't spent $850 for the thing, I I would through it in the garbage and buy a Mac.

 

[alexisrowell]

I have an ASUS Zenbook UX 32A which I bought in October 2013. I bought it because a) I read that ASUS had the best environmental record of the main laptop companies and b) it received good reviews. Sadly however, I've never had such a terrible laptop. The touchpad is so unstable that the laptop is unusable without a mouse. It freezes or crashes far more often than my Samsung, Sony or Toshiba predecessors did. It doesn't seem able to handle more than a few things running at the same time. The screen connector port is in completely the wrong place - halfway down the right-hand side - so I've had to move to left-handed mouse operations. And technical support has been lamentable, absolutely lamentable.

Alexis in London, UK

 

[hpfreak]

Apologies, some of the comments in this thread really tick me off. I spent $850 on a refurbished Asus G73 4 years ago, and it's worked great. I've also taken good care of it. My issue with the comments in this thread is that people are saying that they bought budget-friendly laptops and expected top quality. Why do you people think these laptops were so cheap? Did Asus just decide to give free handouts on making the molds, the engineering, and the components? No, like any manufacturer would do for a low-end laptop- they cut corners. Cutting corners will give you a cheaper product, but will also make it more vulnerable to flaws. These flaws can be design, performance, whatever it may be- you paid for it. I consider Asus to sell decent quality computers, you get what you pay for. Saying things like "just buy an Apple instead" is foolish considering that Apple only offers premium products and their prices reflect that. Not a fair comparison especially considering that you may have purchased a sub-$600 laptop.

Here's what I'll say about Asus, and this applies to most manufacturers.. If you want quality, you're going to have to pay up- the costs of making a product designed to last, both in the engineering and the actual materials is not cheap. If you cannot afford to pay premium prices then buy used- that's what I did and it worked out for me. Now, that's not always a good solution and any risk can be a hit or miss. But keep in mind next time especially for those looking for sub $1000 computers- I do believe Asus has their computers priced competitively and don't make quick decisions. I spent 3 months browsing the web, the forums, owner's lounges etc.. looking up"LAPTOP MODEL problems"- just to see if there are any major flaws that make a laptop something to avoid. Don't EVER listen to techs at retailers like BB / Walmart, and be careful when reading reviews on products sold on eStores, those reviews are mostly based on 1-2 week ownership and won't give you insight to how long it may last, or if there any major build issues that you might only realize after some extensive use. If you're the type of person to preorder your stuff, I'd recommend keeping in mind that you what you are willing to spend has a direct correlation with the likelihood you will get a laptop that will not have any issues.

As for Asus' tech support, I've only contacted them once through email about a question and they answered promptly. I can't say much about the rest of their service program since I've never used it, nor their warranty service. I wouldn't be surprised though, especially for a company based out of Asia that their call centers aren't US based, or that they have call specialists native to all the countries that they might sell to/ have warranties extended to. Although personally I don't use them, I do think that it's a shame that a customer who has issues cannot get a hold of competent tech support, it's bad practice and I'm against it. Beyond Apple, which caters to customers who are willing to spend a premium- therefore they can provide higher quality services all around. I don't think many companies have good customer service records, if I had to rank it: Lenovo- far second, Asus- close third, then Dell, Acer, Toshiba, HP etc.. But .. speculations.

And a final word of advise, be wary of any opinions expressed by random internet humans, like me. Although I'd like to believe I've got this all down, it's well- the internet, and not everything you're going to read here is going to be right.

/rant.

Thanks and have a good day,
HPFREAK

Edit: a word.

 

[BHANS]

No, never buy an asus. I had one for 10 days and the hard drive crashed. The hard drive crashed 3 more time after that in only a few months and they refused to give me a new unit, even though mine was still under warranty. Their customer service is the worst I've ever experienced. After crashing 4 times, they sent me a refurbished computer and, guess what? I' still have nothing but issues with it after having it for a few week. I would never recommend this brand to anyone. I've lost data and time because of issues 4 times and trust me, you don't want to deal with that while going to school.

 

[Trun187]

its just like any other, some people get defaulty hardware and automatically want to blame the company. I've had a numerous amount of different company brands and they all have their issues. I myself just bought a Asus G750JM and im loving it. No issues at all (so far) the only gripe is the lack of a windows 8.1 disc, and the use of OEM widows in their laptops (cannot use the ISO download from Microsoft site because it requires a RETAIL key) but no problem look up a windows 8.1 OEM ISO problem solved. I have always used ASUS brand motherboards and products in the past have never had a problem with them. Their laptops come with DUAL fans which is a huge plus for me for overclocking and such (many people will tell you never overclock a laptop, got my GTX 860m Maxwell running almost on par with a 780m) The choice is urs and urs alone, but dont just go by what other people are saying, just cause they got a piece of the defaulty hardware doesnt mean that the company sucks. It was just badluck (and i feel ur pain guys, really i do). ASUS itself is a great company IMO and their hardware ROCKS! but like others if you get a piece of the faulty hardware its just luck of the draw sometimes.

 

[ucbiker]

before you buy look at reviews of the model number of the laptop before you buy it. all companies make good products but they also have problem products/model numbers. I had 3 samsung tv's one of one model and two that were the same model. The two of the same model both had issues and ended up having the same issues. I looked up on the internet by model number and lots of people had the same issue i was having. If i would of waited a few months after the model came out and did my research i could of saved myself a huge headache. Samsung wouldn't admit that model had issues.

AS for asus my dad and one of my nephews have the same model number of asus laptop. They both had great luck with them. No issues that was the computers fault. My dad got a virus on his but that wasn't the computers fault. All companies have good products but they also have some that are bad products. You know the old saying you are only as good as your last job. That is the same when companies make good products or bad ones. All it takes is one bad one to put a bad taste in your mouth and turn you against a company.

All i can say again is look up reviews for the model number you are buying. see if lots of people are having problems before you buy.

 

[andriusx]

My experience with ASUS isn't good:
http/youtu.be/FfLWewwlpj4

 

[kathir28]

Hello
I have a asus r510l laptop and It has many faults. I had a motherboard problem one day after I bought it and now I'm having issues with WiFi and the video card. Asus customer service is not the best. I have had a dell laptop and it was great. I would probably buy dell or an another brand next time I buy a laptop

 

[Greg_P]

well I've never owned one, but ASUS will probably be the maker of my next laptop as I want to buy one of their whitebooks. I checked out the G1 at bestbuy and it seemed like a very solid machine, and most of the notebook forums I've visited like notebookreview have only good things to say about asus, they are usually considered one of the highest build qualities for laptops.

I purchased A ASUS 17334 Laptop at the end of July..from Best Buy..it was a new model...what a mistake..it was JUNK. I used it for work and only when out of town which is rarely. The mouse pad and number key pad quit working and you could not "Shut Down" the unit from the start menu, you had to actually use the hard "Power on" I researched the internet for maybe a simple fix..guess what..everyone who has one of these had the same issue. It was less than 90 days old..so i took it to the geek squad and they had to send it back to ASUS. Today is 10/13 and I left it for repairs on 9/20..by the time I get it back Windows 9 will be out and it will be outdated. I don't recommend ASUS

 

[aleksszernovs]

I bought my ASUS x502c for incredible 380 $ and it works absolutely perfect. Of course it is not the best build quality because of price, but it is definetly worth it. I realy like ASUS but there is one problem with warranty. It opens a program where i need to register to get 3 year warranty. I tried to register but when i pressed ok but nothing happens and after a while it says----connection timed out, please try again.
I tried about 10 times but still nothing.
And so when the registration program poped up again I pressed ----already registered, and then another problem appeared. About every hour it displays a command prompt window with text in it.
It disappears realy fast so only I am able to see is SUCCESS or FAILED. I dont know why this window appears but it doesn't affect anything.But otherwise i would recomend ASUS laptops.

 

[PhilipCo]

I’ve heard a lot of good and bad things about ASUS but that didn’t stop me from getting my own ASUS K42J. I bought mine last year and I thought it was a bargain for $400. It actually isn’t that bad as others say. In fact, I never had any problem with my laptop until my cat accidentally spilled juice on it. What I like about my K42J is that it has good quality keyboard, and automatic switchable graphics. It also performs well without overheating. Unfortunately, there’s a lot left to be desired for its screen size and battery life. In fact, my biggest complaint would have to be about its battery life—it drains so quickly.
I’m planning on getting a new laptop soon and I’m thinking I should get myself a macbook instead of an ASUS. I’ve found a lot of good deals at

 

[gardengirl84]

I have heard a lot of bad things about the quality of ASUS tech support and overall quality.

The reviews of the notebooks and the reviews on the egg are very good.

They have a lot of very high quality laptops including the A8J and G1 series.

What have your personal experiences been with ASUS laptops?

Mine worked great while it worked but it started having hardware problems after about two years. Eventually, I couldn't get it to boot up at all and lost some of my documents and data.

 

[kitkatt]

I have heard a lot of bad things about the quality of ASUS tech support and overall quality.

The reviews of the notebooks and the reviews on the egg are very good.

They have a lot of very high quality laptops including the A8J and G1 series.

What have your personal experiences been with ASUS laptops?

The worst. ..if you get a good laptop your very lucky. ..God forbid you need their warranty dept....you'd be better off selling it as broken on ebay and get yourself a new one. ...I had to send ours in after a few months for two problems. ..they said yes one was an it error. .but claim there was damage for the second thing. .,which is a lie. Returned the unit without fixing either problem. ..and yes. .I have an email from them saying . ..the first problem was their error. .,And they still did not fix it until I pay for the other item. ..which they wanted overt 300 to fix. .,when we bought it for less than 300 to begin with...worst. .will never but asus product again.

 

[kitkatt]

Laptops are okay. ..but if you find a problem. ...their warranty blows. .they do not support their products.

 

[Harvey Baker]

one of the worst laptops i have ever used you will be surprised how bad the laptops are, i will never buy a asus laptop again

 

[swigalicous]

Do not buy Asus branded anything. Their products are inferior and do not hold their value. Worse is, they offer no support. You're better off spending more money and buying a solid american based brand like Apple.
Trust me I wasted 500 dollars on a computer that never worked.

I like Apple computers a lot, but I also like Asus's, because Apple computer DO NOT have the highest bang for buck ratio. Their products are way to overpriced, and the only computer from them that is a good deal is the iMac 5K display 27 inch. Also, their isn't much support for software and hardware as their is as WIndows, and OSX isn't as configurable as OSX, which I don't like.

Their aren't as many video games on a Mac either, and the hardware isn't just as powerful.

Apple's Tech support is kind of good, and kind of bad. It's good because they have ACTUAL STORES where they fix your device if you have apple care. The bad is that THE EMPLOYEES HAVE NO IDEA ON WHAT THEIR DOING. When I called them for tech support on my MacBook's, they took 20 minutes to find out what the hell I was saying on Google, and they were just telling me about their new products.

I also like professional applications on Mac's better, such as an Adobe Cloud Application(ex Photoshop), Final Cut Pro, and more.

A lot of my support for Apple has gone away, but Macs still have the potential to do better by lowering the prices and try to add more support for hardware and software for macs.