Apologies, some of the comments in this thread really tick me off. I spent $850 on a refurbished Asus G73 4 years ago, and it's worked great. I've also taken good care of it. My issue with the comments in this thread is that people are saying that they bought budget-friendly laptops and expected top quality. Why do you people think these laptops were so cheap? Did Asus just decide to give free handouts on making the molds, the engineering, and the components? No, like any manufacturer would do for a low-end laptop- they cut corners. Cutting corners will give you a cheaper product, but will also make it more vulnerable to flaws. These flaws can be design, performance, whatever it may be- you paid for it. I consider Asus to sell decent quality computers, you get what you pay for. Saying things like "just buy an Apple instead" is foolish considering that Apple only offers premium products and their prices reflect that. Not a fair comparison especially considering that you may have purchased a sub-$600 laptop.
Here's what I'll say about Asus, and this applies to most manufacturers.. If you want quality, you're going to have to pay up- the costs of making a product designed to last, both in the engineering and the actual materials is not cheap. If you cannot afford to pay premium prices then buy used- that's what I did and it worked out for me. Now, that's not always a good solution and any risk can be a hit or miss. But keep in mind next time especially for those looking for sub $1000 computers- I do believe Asus has their computers priced competitively and don't make quick decisions. I spent 3 months browsing the web, the forums, owner's lounges etc.. looking up"LAPTOP MODEL problems"- just to see if there are any major flaws that make a laptop something to avoid. Don't EVER listen to techs at retailers like BB / Walmart, and be careful when reading reviews on products sold on eStores, those reviews are mostly based on 1-2 week ownership and won't give you insight to how long it may last, or if there any major build issues that you might only realize after some extensive use. If you're the type of person to preorder your stuff, I'd recommend keeping in mind that you what you are willing to spend has a direct correlation with the likelihood you will get a laptop that will not have any issues.
As for Asus' tech support, I've only contacted them once through email about a question and they answered promptly. I can't say much about the rest of their service program since I've never used it, nor their warranty service. I wouldn't be surprised though, especially for a company based out of Asia that their call centers aren't US based, or that they have call specialists native to all the countries that they might sell to/ have warranties extended to. Although personally I don't use them, I do think that it's a shame that a customer who has issues cannot get a hold of competent tech support, it's bad practice and I'm against it. Beyond Apple, which caters to customers who are willing to spend a premium- therefore they can provide higher quality services all around. I don't think many companies have good customer service records, if I had to rank it: Lenovo- far second, Asus- close third, then Dell, Acer, Toshiba, HP etc.. But .. speculations.
And a final word of advise, be wary of any opinions expressed by random internet humans, like me. Although I'd like to believe I've got this all down, it's well- the internet, and not everything you're going to read here is going to be right.
/rant.
Thanks and have a good day,
HPFREAK
Edit: a word.
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