Are ASUS Laptops any good?

[GS1]

Bottom line! Asus did a lot of promo brain washing like many other brands and I along with millions of others got suckered in. Bought a laptop and several tablets most recently the TF701t. An over priced, hyped tablet that could be really great ir it were manufactured by anyone else! The screnn cracked, like the thousands of others, it constantly crashes regardless of upgrades or no upgrades and the build quality is horrible! For all you other Asus fans like I was, just wait, no matter what asus you have, if its new within the last 2 years its junk and will soon if not allready, be total junk. And the only thing worse than the chinese junk they sell is the joke customer service! No need to explain that one, you can find out for yourself if you havent allready.

 

[orlbuckeye]

There is no true american brand. The OEM's are Apple, Dell, Toshiba and HP to name a few disign their laptops then ODM's (Foxconn, Quanta, Comal, CLevo) in China and Far east manufacture them with the OEM's brand on them. ASUS and MSI are both ODM's and OEM's as they started competing against the American OEM's 10 years or so ago. Before that they sold barebones to stores like Xotic PC and the added hard drives and memory. Another thing is 90% of the laptop are made by specialist companies that make the components used in all machines. You have Seagate and maxtor that make hard drives, Nvidia and Ati the make graphics cards, Sound blaster and realtec that make sound cards, Intel and AMD processors, Samsung, Intel and Kingston SSD's.

Asus and MSI are know for the motherboards for desktops. I'm not sure if they use their own mobo's for their laptops. Laptops come in different sizes and shapes and unlike desktop the mobo isn't standard and has to be designed to along with the case.

Once laptops are manufacturer a brand like at Best Buy cannot be modified by Best Buy. So if a pc ships with 4 gb of ram Best Buy cannot modify it. Now the customer can add memory but would pay for the memory and labor. The OEM's get some of the models and you can configure them at the OEM's website. The you have the Sagers and some of the other gaming laptops that take the basic Clevo or Compal model and brand it with their names. Xotic PC carries configurable Sager and does the Sager factory in California. I once bought a Sager from a computer store in Las Vegas and when I had warranty work it was done at the factory in California.

 

[drewsk828]

Had a Core i5 Asus laptop that lasted maybe 2 years tops. Piece of junk sits in a drawer now. Wifi kept dying, BSOD, just random hardware failures. They are cheaply made. Asus used to make good motherboards but I think they are just another name for made in china "meh" hardware now. I'd much rather have a business-grade laptop like a Dell Latitude or Lenovo, and even Acer makes some really good ones now. But many of these consumer-grade laptops like Asus and other entry-level priced laptops you see at places like Best Buy are pretty lousy. I also HATE buttonless touchpads.

 

[Cassonava]

Do not buy Asus branded anything. Their products are inferior and do not hold their value. Worse is, they offer no support. You're better off spending more money and buying a solid american based brand like Apple.
Trust me I wasted 500 dollars on a computer that never worked.

I would never by Apple. I don't want to pay for marketing I want a good value quality laptop -

 

[hey nowldn]

It is the end of 2014 and they are still bad.They sold me a laptop with a malfunctioning sound card so the whole motherboard and the display frame need to be replaced .I know that I should have went with Dell.I am certain I will never buy anything remotely connected with ASUS.

 

[fernfree]

One thing that everyone has to keep in mind is what you're looking for.
I've worked with Dell, gateway, Acer and H.P. . The shut downs can happen with all and any notebook, and they do.
In my experience looking for a computer with compatible components is essential to sound machine. Do not purchase a $600 machine and expect it do what a $900 or $1300 can accomplish.
Be weary of the high end processors with crappie video cards, guess who's doing all work?
Btw. I'm thinking of purchasing an Asus in the new year.

 

[London Winter]

I bought an Asus k53 back in 2011. its a nice computer but be warned when trying to upgrade. It turns out the motherboard I purchased was defective. Only one of the two slots is usable.. I contacted Asus and they told me it would be $185.00 out of my pocket for something that never should have come off the product line.. DONE WITH ASUS... BUYER BEWARE, TURN OVER NOTEBOOK, POP IT OPEN AND MAKE SURE THE PARTS YOU THINK SHOULD COME WITH NEW ASUS COMPUTER SHOULD BE THERE BECAUSE I AM LIVING PROOF THAT IT DOESNT...

 

[builderthebob]

I have a Asus K53 also. It's still running along just fine for being two years old.

 

[Say What]

Asus laptops used to be very good but now they are way too cheaply put together. The hinges break, the plastic cracks inside which makes the case separate. I've never seen such thin, cheap plastics in my entire life. Go with Lenovo, they are made well and more reliable.

 

[sterlinmoss321]

Terrible Computer. Constant updates and if you press cancel in the middle of an update hides every single thing on your computer and deletes all of your microsoft word, powerpoint all of your saves. Save your money and get a windows.

 

[Say What]

As someone who repairs laptops for a living I cam tell you that they are very cheaply made nowadays. The hinges crack and break, the mouse buttons stop working and they plastics are the cleapest plastics used in any laptop. Steer clear of Asus for now unless you buy one of their gaming ones, those are made well.

 

[orlbuckeye]

It is the end of 2014 and they are still bad.They sold me a laptop with a malfunctioning sound card so the whole motherboard and the display frame need to be replaced .I know that I should have went with Dell.I am certain I will never buy anything remotely connected with ASUS.

Classic type of an Asian business low quality high number.

I jsut got my Alienware (Dell) back and it would power up. I had to send it back twice and they replaced the mobo and one of the graphics cards the first time and the second time i sent it back they replaced the mobo again. Guess what Apples, Dell, Asus , Hp, Toshiba's and Acer are all mnaufactured in Asia.

 

[jonrhunt]

Asus is amazing. If you spend some good money on a laptop you won't be disappointed. I have the G751 which cost me 1750, and for 6 years prior to that I dropped 1200 on the laptop right below the ROG line, and it still works great (I use it as my media server now).

If I had bought say a Dell Alienware laptop with the same specs as this G751 I would have no doubt paid twice as much. Not to mention this thing barely gets hot even when playing the latest games at Ultra graphics. Usually running anywhere from 50-130fps. I should also mention it doesn't make a peep.

As for customer service I've only ever had to contact them once and they were quick and to the point. Easy to understand, no issues and very patient.

I've never bought a cheap ASUS laptop. If they don't work as well I can understand that; you get what you pay for. You're just gonna have a bad time if you expect professional results at a consumer level.

 

[psycrow395]

well I've never owned one, but ASUS will probably be the maker of my next laptop as I want to buy one of their whitebooks. I checked out the G1 at bestbuy and it seemed like a very solid machine, and most of the notebook forums I've visited like notebookreview have only good things to say about asus, they are usually considered one of the highest build qualities for laptops.

I know that they manufacture Apple's laptops...... but I have heard a LOT of bad feelings about ASUSs tech support and warranty from the people over at DailyTech. Whenever anything ASUS comes out, they write for pages about how bad ASUS is.

I just want to know if it is true or not that ASUS has a poor warranty and tech support.

hi there i myself was looking at getting an ROG-Republic of Gamers laptop from asus but if you go to the ROG forums and browse around i see nothing but problems with there laptops and many complaints from people now my brother bought a refurbished asus computer for just photoshop and he has had it for 1 year now with no problems so i would say its hit or miss hope this helps

 

[jonrhunt]

I feel like I've hit the ASUS lottery lol. Everyone is having these problems and I haven't had one in six years.

 

[Niel Elambayo]

ASUS Laptop is MADE in China, I had 1 with good specs and features.

THE PROBLEM with this Product has NO PROTECTION to the "DUST"
NEver let your gadgets or laptop expose in DUST.... my laptop last only 2 yrs and the Video crad Overheat and automatic shut-down and the keyboard has malfunction due to DUST.... USELESS FUKING expensive keyboard and function are affected can affect your daily work... I bought it PHP 30,000.00 cash but the quality is bullshit..

HP is my gud choice expperince with this brand not made in china fuking china disposable products!!! not worth the price

 

[Steve R24]

Do not buy Asus branded anything. Their products are inferior and do not hold their value. Worse is, they offer no support. You're better off spending more money and buying a solid american based brand like Apple.
Trust me I wasted 500 dollars on a computer that never worked.

Asus build Apple Laptops http/www.theregister.co.uk/2006/04/04/asus_macbook_contract/

Apple stopped Asus building Zenbooks because they were half the price and pretty much the same tech and build quality.

Asus can't be that bad when the almighty Apple get them to build there products can they.

I bought an ASUS top of the range N750 JV. It is the biggest mistake I have ever made. It died one week out of warrantee. The after sale repair reception was abominable, their repair sent back a repaired machine that didn't work correctly and which is about to cost me another €250 on top of the €830 I have alkready paid for a new motherboard.

Want my advice. Buy Dell, Hp, MSI but NOT ASUS. Good machine but all machines are when they work. It's what the company does when the machine fails and ASUS are appalling.

 

[lshopson]

they have absolutly no support and good lord help you if you ever need a replacement charger or any parts you are better off throwing it in the trash. It is next to inpossible to get they will direct you to their estore if you ever even find a phone number that can actually answer your question, they will tell you it all as to be done on line and that would be fine if there estore sight worked right half the time and you have the time to enter your life history just to order a charger. I personally will not buy another and if the guy at best buy didnt story to me about the support and availability that it was suppose to have i would have never bought it in the first place. My opinion is if it as the name asus on it run in the other direction.

 

[AaronB75]

Bronsky (Acer 3820TG owner and popular contributer) has a horror story about Asus's repair program that seems mirrored by many other users. Apparently it took them over 5 weeks to turn around a repair, which is not uncommon for them. Toshiba and Acer both average a couple weeks turn around time including shipping nowadays.

Asus does offer extensions and their warranties tend to be global which is a good thing. Most other manufacturers play a lot more semantics games with their warranties (i.e. Acer is known for this nowadays) where it's damned near impossible to get warranty service if you move from the US to Europe.

 

[nick2791]

I have heard a lot of bad things about the quality of ASUS tech support and overall quality.

The reviews of the notebooks and the reviews on the egg are very good.

They have a lot of very high quality laptops including the A8J and G1 series.

What have your personal experiences been with ASUS laptops?

Here is the final reply from ASUS to a string of requests for a recovery disc for a computer that is just over one year old.


Dear Customer,

Thank you for contacting ASUS. I am sorry you are experiencing difficulties with your device.

OEM installs are worlds apart from full retail licenses. As discussed in my earlier email, if you are unhappy with the policies and solutions please address your complaint to the complaints team.

A recovery partition was included to help you restore your computer. If you did not then create a backup disk of that, we cannot be held responsible.

There is no further troubleshooting that the technical support team can provide.

Kind regards,

Stephen
ASUS UK Support team

Hotline : 01442 265 548
Email : http/vip.asus.com/eservice/techserv.aspx
Website : www.asus.com

To further improve our services to best meet your needs, ASUS will send you a survey of satisfaction in the week following the last correspondence received by us.
We kindly invite you to provide us your positive feedback.

For this investigation to be as relevant as possible please reply to this email within 5 days.


---------- Original Message ----------

Sent : 3/23/2015 5:13:45 PM
To : "techsupport@asus.com"
Subject : Re:Re:<TSD> Notebook N56VZ [ID=RWTM20150317020314367-746]

[CASEID=WTM20150324011345545]

I keep replying to these emails and there is no record of my reply. My machine does
not work, the recovery partition does not work, the recovery file you sent me to
downgrade from 8.1 to 8.0 is irrelevant and also does not work, it gives the message
'recovery partition not found'.

Please send me a recovery disc that I can use to re-install the copy of windows 8.0
that I paid for when I purchased this machine from you.

Nick