Asus K501U - can't sign in - keyboard doesn't work

[dswords]

Frequently when I re-awake my new Asus laptop, I get the Windows sign in screen, but my keyboard is dead. I can move the mouse. It shows wi-=fi is connected. I just can't type in a password. I have to do a a hard re-boot with the hardware power button to get past this.

Any suggestions? Thanks

 

[Laptop_Nerd]

Hi,

Please do try changing some settings in Power Options that may do the trick.
- Open Power Options then click on Change Plan Settings then Change Advanced Power Settings.
- Expand Hard Disk then set Turn off Hard disk after to NEVER.
- Expand Sleep and set Allow hyrbid sleep to OFF.
- Set Hibernate after to NEVER.
- Click Apply and OK then test it again and see if the same problem will persist or not.

 

[dswords]

Thanks for the suggestions. I've made the changes you recommend. The problem is infrequent so I will give it a week and post back if the issue has been resolved.

Thank you for the help.