Asus Startup screen completely frozen for the past month

kk6938

Commendable
Jan 22, 2017
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0
1,510
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Dear Expert

My asus startup screen is just freezing, i tried to leave it without power for a month, but it's still frozen. the clock still working though. could you please give me a solution - i use the computer quite a lot!

from time to time i get the 'advanced repair' options, but when I try to erase - the computer just says something along the lines of 'reset failed'

is this a virus or something from the internet - i'm not good with computers so i don't really know!

thank you so much in advance!

kyle
 
Try starting up the computer in "Safe Mode" or "Safe Mode with Networking" and see if it works OK then. If it does, then you have something on the laptop that is the cause of the problems. Virus, malware, bad program, etc. That will need to be removed for things to run correctly again.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
 
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