ASUS X553M freezes only while streaming videos and I have to hard boot it.


Aug 8, 2017
Sometimes it happens after the laptop has only been on for 10 minutes. It started a few months ago and would only happen every few weeks and has slowly gotten worse now it happens a couple times a day. The laptop is less than 2 years old.

OS Name Microsoft Windows 10 Home
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer ASUSTeK COMPUTER INC.
System Model X553MA
System Type x64-based PC
System SKU ASUS-NotebookSKU
Processor Intel(R) Pentium(R) CPU N3540 @ 2.16GHz, 2159 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. X553MA.214, 8/3/2015
SMBIOS Version 2.8
Embedded Controller Version 255.255
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.14393.1378"
User Name
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 5.32 GB
Total Virtual Memory 10.8 GB
Available Virtual Memory 8.12 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

I checked for driver updates and nothing. I've done a clean boot but it doesn't help.
If you are streaming a lot of videos, and leaving your browser open after many uses, plus running any programs, you may have well used up a lot of resources. Just closing them doesn't free up all of it. You would have to reboot to do that.

Also, you may want to check to see what is loading when you start up the computer. If there are programs or services running that you aren't using, they will also use up the resources.
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