AT&T Sorry for Threatening User with Legal Action

[intesx]

[citation][nom]Paul Siu[/nom]Contacting the CEO is what smarter customer do when they failed to resolve their issue through the tech support. [/citation]

No, this is what ridiculous customers do to whine and cry to get their way. Customer service agents are granted a balance of things they can and cannot do for a reason. It balances the needs of the customer with the policies and procedures of the company. Guess who helped make or at these direct those policies? That's right, the CEO.

Anyone getting a satisfactory resolution to a difficult situation by e-mailing a CEO is the fortunate recipient of a blow off. They didn't agree with you... they didn't want to help you... they wanted you to GO AWAY!

 

[Codesmith]

AT&T seems to have a knack for annoying an alienating its customers.

I had a much more positive experience with my local phone company before AT&T reabsorbed them.

I could probably rant for an hour, but at the end of the day they are still my cheapest option for local phone and high speed internet and I am just to cheap to cost myself money to send them a message.

 

[giorgiog]

I'm the guy who was threatened by AT&T - and having worked as a call center agent for a huge corporation when I was in college, I can tell you that level 1 & level 2 customer service / tech agents have little power to make anything happen, and even less ability to file complaints higher up the chain that ever get anywhere.

I was leaving AT&T anyway, as I said in my last email to them, they shouldn't bother calling me...and now they're very sorry they did. Not sorry about what happened, just sorry that they left the nastigram on my jailbroken iPhone, which allowed me to transfer the threatening voicemail to my computer (and subsequently the web.)

In the end, AT&T gets egg on their face, and I get my HTC Evo tomorrow ;-) Just to dispel any theories that I made any financial gains, etc - I didn't get anything from AT&T. They left it open ended "what can we do to keep you, etc.?" I was tempted to ask that AT&T waive my early termination fee ($125), but I would consider that to be special treatment, which I wasn't interested in.

In any event, I'm somewhat disappointed that I won't be getting an iPhone HD/4G, but I think the HTC Evo will keep me occupied for a while...