AT&T Threatens Legal Action for Emailing Its CEO

[N19h7M4r3]

id just keep spamming lol...

 

[skit75]

Here is a link to Mr. Galante's blog where you can get the missing details.

http://attepicfail.tumblr.com/

 

[ktk_computers]

Hi GuysFeel free to let randy know how you feel hehe.Randall Stephenson, AT&T CEOrs2982@att.com (direct)randall.stephenson@att.comphone: 210-351-5401 (direct to his secretary) fax 210-351-3553alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)175 E. HoustonSan Antonio, TX 78205

I have AT&T (actually at&t) and I've been mostly happy. They talked me into switching back from Comcast by offering me faster Internet (which I did get) and a few bonuses (which they only halfway honored.) I would have stuck with Comcast if they had phone service in my town. Randy must be scared to threaten "cease & desist." I wonder what he's scared of.

 

[ktk_computers]

Hi GuysFeel free to let randy know how you feel hehe.Randall Stephenson, AT&T CEOrs2982@att.com (direct)randall.stephenson@att.comphone: 210-351-5401 (direct to his secretary) fax 210-351-3553alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)175 E. HoustonSan Antonio, TX 78205

I have AT&T (actually at&t) and I've been mostly happy. They talked me into switching back from Comcast by offering me faster Internet (which I did get) and a few bonuses (which they only halfway honored.) I would have stuck with Comcast if they had phone service in my town. Randy must be scared to threaten "cease & desist." I wonder what he's scared of.

 

[Shadow703793]

LMAO, AT&T just committed Customer Service suicide....

 

[ktk_computers]

sorry..I don't know how that posted twice 🙁

 

[bv90andy]

They are stupid. The fact that Steve J. answers these type of emails is awesome and he makes more costumers like that. F at$t

 

[eddieroolz]

Amazing. It seems like AT&T is just hell bent on destroying their reputation.

 

[False_Dmitry_II]

I like how I had no trouble tethering my regular messaging phone.

 

[flachet]

I would never contact a CEO and beg for customer service. If it sucks that bad, Android + Verizon = problem solved.

 

[Gin Fushicho]

Sounds like the CEO is only interested in money.

 

[Simple11]

As a Cingular/AT&T customer for over 6 years, and everything was great. iPhone, fast network, and the availability in my area is great! But this whole new data rate they have, yeah f that....hello sprint here I come haha.

 

[ttt222]

[citation][nom]zorky9[/nom]Maybe I should just text him.[/citation]
He is on ATT network. Text won't go thru.

 

[zachary k]

he doesn't want email? fine. i still know how to use a mailbox!
also, i wonder if the CEO went over the 2GB limit reading all the email?

 

[chickenhoagie]

whats he going to sue him for? telling the truth? boy..some people truly cant handle the truth.

 

[Antimatter79]

Does anyone here honestly think a CEO needs to be answering emails sent from customers? Try to fathom, if you can, that this is not the only customer to ever get Randall's email address, and that if the CEO's address gets out, then he could potentially have millions of emails bombarding not only his email account, but crippling the exchange servers handling the email. As low level manager, I can tell you that I struggle on a daily basis to keep my enterprise email volume down to a level that doesn't prohibit further emails from being sent/received while also doing my actual job. Even aside from that, since this guy is getting paid millions a year, wouldn't you much rather him be about the intended business of a CEO; developing the company's vision, giving direction, and developing a strategy, not to mention trying to make shareholders and the customers happy? I had better not find out any at&t CEO is sitting at his desk, ignoring phone calls, canceling meetings, and postponing key decisions so he can take the time to answer gigabytes worth of emails to customers who are usually making the point that they are already canceling their service, when they should be empowering low-level customer service reps & managers to resolve those issues on a case by case basis. That's what customer retention departments are for. Maybe it sound heartless and condescending from the average consumer's point of view, but if someone is getting paid top dollar, they had better be doing top dollar work, not answering emails to angry customers. Even the best companies might get unhappy customer complaints sometimes, and maybe even occasionally a CEO might personally answer a truly heartwarming email (maybe some hopelessly disabled young war vet, begging for a special phone -- forgive me for lack of a better example) but for the most part, I don't want a multi-millionaire executive doing "12$/hour Executive Relations college student" work. I personally wouldn't bust my behind in corporate America for countless years to make it to the highest executive level, just to be criticized because I do not want unsolicited emails from customers or anybody else. What if Randall spent a year as a CSR, answering the phones but still getting his full benefits package, or if he sat a a mall kiosk, barely selling 1 phone a day? Then people would be in an uproar because he's making all that money and doing peon's work. As nice as it would be, we can't always have it both ways. I work for at&t, and even as unhappy as I am with certain company practices, I do try to look at things from a practical standpoint as often as possible.

 

[kingssman]

would the CEO be ok with Viagra spam?

 

[mrmez]

Does everyone on THG want to email this CEO?

Ignoring emails is one thing. Responding to a few (even if its just 2 or 3 word replies) like Steve Jobs really does make me like Apple a little more. Threatening legal action is just SO far over the top it isn't funny.

Lets see if AT&T can be bothered enforcing legal action in Australia.

Just incase you missed it...

Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205

 

[ordcestus]

Thanks Bentonsl_2010 for the contact info. I just sent Mr stephenson a letter telling him exactly why i'm switching to verizon instead of AT%T

 

[MisterClean]

Also, in case anyone missed it:

http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/

They've already apologized and said it was a mistake. Damage control? Probably, but at least they're acknowledging the mistake.