Audio problems with new Alienware 17 R3. Volume forced to max after waking from sleep.

[nk565]

I'm having a very strange problem with my brand new laptop. Randomly, when I wake it from sleep, it will blast all sounds from both either my speakers or my headphones (it will do it from the headphones if a pair is plugged in). What I mean is no matter what the volume of anything is set to (even if the computer and every program is muted) it will still blast everything as loud as it can. I updated some audio driver and it fixed the problem once, but now every time it occurs I have to restart the entire PC. Does anyone have a clue what is happening?

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help.
- First, do change some settings in Power Options.
- Open Power Options then click on Change Plan Settings then Change Advanced Power Settings.
- Expand Hard Disk then set Turn off Hard disk after to NEVER.
- Expand Sleep and set Allow hyrbid sleep to OFF.
- Set Hibernate after to NEVER.
- Do also set Sleep Mode to Never.
- Click Apply and OK then test it again and see if the same problem will persist or not.

If the same problem will persist do uninstall/reinstall the Sound card driver.
- Go to Device Manager and uninstall the Sound driver.
- Once uninstalled, download and install the latest driver from Dell.
- Here's the link: http/downloads.dell.com/FOLDER03639775M/1/Audio_Driver_K32CX_WN32_1.1.9_A03.EXE
- Reboot the laptop once the latest driver has been installed then test it again.