Battery Light Flashes Red Won't Charge

Sep 26, 2018
2
0
10
0
A while ago, the battery light started blinking 5 times, (4 times red) and refuses to charge. When I run the diagnostic (holding Fn down on start up) it says "Msg: Battery - unable to retrieve battery health".

I have since replaced this battery twice, with no change.

I have updated the bios.

I have replaced the power supply.

I ran the support assistant which correctly identified my laptop: Dell Inspiron, 17R 5720. Unfortunately, it also could not fix the problem. In fact, it said "We did not find any issues."

I installed all drivers it recommended.

I am at a loss at what else to try here?
 
Sep 26, 2018
2
0
10
0
So in the end, the best I could do what replace the motherboard (for $62 on Amazon). Flashing lights went away and it appears to be running good as ever.
 
Thread starter Similar threads Forum Replies Date
M Laptop Tech Support 4
F Laptop Tech Support 0
B Laptop Tech Support 2
C Laptop Tech Support 1
P Laptop Tech Support 1
T Laptop Tech Support 12
R Laptop Tech Support 1
C Laptop Tech Support 2
D Laptop Tech Support 1
S Laptop Tech Support 1
K Laptop Tech Support 1
K Laptop Tech Support 2
I Laptop Tech Support 1
M Laptop Tech Support 5
A Laptop Tech Support 2
S Laptop Tech Support 4
J Laptop Tech Support 1
N Laptop Tech Support 2
A Laptop Tech Support 1
J Laptop Tech Support 1

Similar threads


ASK THE COMMUNITY