Best Buy Service Plan for Samsung DLP HDTV - Advice needed

[Guest]

Archived from groups: alt.tv.tech.hdtv (More info?)

> After years of going to Sears to buy flyer items only to find that they
> were "sold out" when the doors opened on the first day of the sale I
> stopped buying anything from Sears. Last summer I bought a GE double
> wall oven from Sears via the internet (best price, lowest deliver cost).
> My credit card company called to see if it was fraud.
>
> Matthew (happy with the purchase from Sears)

Glad to see you had a good experience.
It is hard to beat the price-matching.

 

[Au0614]

Actually the bulb is covered through PSP. Your flaw in your argument is that best buys service plan is not an extended warranty. They cover much more than just manufacturer defects. The bulb is covered once in the life span of the plan. The thought process that plans are rarely used also shows a lack of critical thinking a nd is dishonest. If you took how many TVs completly gave up and stopped working, this may be true. However, with plans like the PSP, they cover preventitive maitenance to make sure your picture quality does not degrade over time, they also cover the repairs needed to keep it functioning as intended. This includes replacing the tv with credit for what you paid for OR a comperable tv.

Archived from groups: alt.tv.tech.hdtv (More info?)

There is nothing to argue about. A bulb IS a consumable and not covered by
any warranty.

But also understand that BB will NOT provide service to any device that is
out of warranty...even when you bought it at their store!
Do you have a good service source in your area BESIDES BB?




"Jim" <jra@ncrb.org> wrote in message
news:fe23f062.0409300857.43bf1aee@posting.google.com...
> Hi, we purchased a Samsung 61" DLP HDTV almost a month ago and we are
> still debating the purchase of the Best Buy Service Plan. We have
> some concerns, however:
>
> 1) Our TV was purchased on sale for approx. $3800-3900, the service
> plan price quoted was $400 for 4 years. This seems high to me. Is
> it?
>
> 2) Is Best Buy reliable with their service? ie. Will they do what
> they say? We are interested in knowing if anyone has had any
> experience with actually trying to get things fixed.
>
> 3) We felt the sales manager was exaggerating with his stories of all
> that could go wrong, even in the first year, with these TV's. He had
> horror stories of possible $1500 repairs and such. At the minimum he
> suggested that the bulb would need to be replaced at least every 2
> years, which at $200/bulb would recoup the cost of the service plan.
> I question this. With a 6000 hour bulb life, say we watch a maximum
> of 5 hours/day on average, that gives us 1200 days which is over 3
> years.
>
> 4) We are not even sure the service plan WILL cover the bulb as the
> sales manager claims. It does not specifically mention the bulb. It
> does offer "complete coverage if your product fails due to normal wear
> and tear/usage", BUT it also says "not covered are replacement costs
> for lost or consumable parts (knobs, remotes, batteries, bags, belts,
> etc.)" We are afraid they could argue that a bulb is a "consumable
> part".
>
> We are not naive enough to think that just because the sales manager
> says something is covered, that it is. I have read the performance
> plan brochure carefully, and unfortunately, it is written for a
> variety of products and not specifically for an HDTV.
>
> So, should we or shouldn't we? $400 is a lot of money and we don't
> want to throw it away. Thanks!

 

[Guest]

I also bought 56 inch samsung dlp with the extended warranty at best buy.Big mistake on 8/26/09 they will be out for the fouth time,2nd time in two weeks.I have had the light engine replaced2 times all ready next week maybe the 3rd.The warranty co.is not calling thre next service call a repair but a continues so they do not have to replace the TV.Your biggest problem was buying a samsung dlp,\.YES you are going to the warranty but they are ripe off two.