J-ameson is totally right. You can't say Sony PSVue is the best replacement for cable...notwithstanding the missing 'big-4.' Below is a cleaned-up version of my recent experience with PSVue for the past 9 months - it's not been a pleasant experience, nd I really do hate Cox Communications, and really wanted cutting the cord to work: Absolutely LOUSY support! Non-existent except for 9-5 M-F! I am quitting on Monday – the next work day! I take the prerogative to condemn absolutely poor products at my advanced age. Sony"s Captcha “I am not a robot” screen keeps on going and going on and on until you find yourself ‘timed out!’ that's no matter how quick you are! The folks that designed that procedure should be condemned to a particularly low level of Dante's h*lls!
Sony PlayStation Vue is definitely NOT ready for prime time. I have a ROKU – a TCL ROKU TV – and, with their new interface (last few days), HOW DO I GET OUT OF A PROGRAM AND TO THE MENU TO CHANGE STATIONS? The only screen I can get to is to leave PSVUE. Push the BACK button on the ROKU remote, then select YES on ‘I Want To Exit PSVUE,’ then
re-load PSVue from the ROKU menu, and only then I can select a station from the station menu screen. If I watch for a few minutes, I cannot again get the Menu screen form the remote by pushing the Back button. The only way to get to anther station is to exit PS Vue and start all over again.
Yes I HAVE performed their "delete PSVue from the ROKU station list and then again re-load it," returning to my PC to enter the new code. I have done this procedure twice now…a real aggravation. What is going on with Sony that they force a new menu system – that is obviously NOT working! – and do not do any customer notification (except, “If you have problem with PS Vue on your ROKU, try to delete the streaming service, and then just reload it”). Lousy. LOUSY! They ought to be ashamed of
themselves…and this poor programming!
I've been a subscriber since May 2017...it has been less than satisfactory the whole time, and now, with a new - non-working - menu system for ROKU, I will finally quit. As I said, I am going to try Sling or DirecTVNow starting next week! (I do hate Cox Communications...and am TRYING to 'cut the cord' but it's not working too well so far.) I can't even get to my account today - Saturday - without the login scree timing out with the incessant Captcha images going on and on. Disgusted...and I hope the folks at Sony responsible for this lousy service DO NOT have a Happy Holiday Season!