Black screen and Kernel Power error after sleep mode on new laptop

fenixq

Prominent
Oct 21, 2017
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Yesterday i was trying to wake up my Dell 7577 from sleep mode. Screen was black all the time, keyboard was lighting on red but laptop won't turn on. After holding power button for a few seconds laptop restarded. In event log i found Kernel Power 41 (63) and DistributedCOM 10016 errors. Laptop was fully charged and connected to ac adapter. This in new laptop, i bought him 2 weeks ago and got a lot of problems like 90 degrees in stress. What do you guys think? Why i got this errors and is it solution for this?
 
Feb 22, 2018
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Got this since the huge update of Microsoft

Laptop goes into sleep. No buttons what so ever make it turn on.

So don't worry, probably not you're laptop is broken but as usual windows is.
 
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