bluetooth MX555 headset not fully installing

Mar 8, 2018
my headset can be discovered and installed into the 'bluetooth devices' section but when i try to connect to play sound, music or games, i get a feedback that the bluetooth has malfunctioned. please assist cause am also looking for its drivers online.
my email is [don't post your email address on the forum] if anyone might have ideas on how i can go about it.
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