Can not get to open the notebook tablet with the to accounts admin account crissy account

[crissysheridan6]

I can not open the computer with admin account crissy account

 

[COLGeek]

Please clarify what you are trying to do. It sounds like your admin account (crissy) is inaccessible. Is that correct? Do you have the proper password for this account? Will any other accounts allow access?