Cannot install Dragon 12

[jaytechgaming]

Every time I try to install Dragon (The speech to text application) right when it reaches the end of installing my computer locks up. I have tried running in compatibility mode, I have killed all other applications, etc. What is going on?

 

[COLGeek]

Where did you get your install files from, a boxed set or downloaded? If downloaded, where did you download from?

 

[jaytechgaming]

Where did you get your install files from, a boxed set or downloaded? If downloaded, where did you download from?

The Nuance site, http://www.nuance.com/for-individuals/by-product/dragon-for-pc/premium-version/index.htm

 

[jaytechgaming]

Downloaded*

 

[jaytechgaming]

Why does that matter?

 

[COLGeek]

Which Dragon version are you using? Also, what flavor of Windows are you using?

 

[jaytechgaming]

12 Premium

 

[jaytechgaming]

Windows 8, OEM

 

[jaytechgaming]

64-bit

 

[COLGeek]

Have you checked this forum for clues?

http://nuance.custhelp.com/app/answers/list//p/17/kw/installation%20error

 

[jaytechgaming]

Sorry for the multiple posts, using an iPhone, too hard to edit posts xD

 

[jaytechgaming]

It doesn't spit out any errors, just locks up and freezes my whole computer.

 

[jaytechgaming]

Just thought of something, I'll be back in a sec. Let me try to install it again...

 

[COLGeek]

Ever had a problem like that before? Also, did you try to get another downloaded install file? Could be as simple as a corrupted/defective file.

There was an interesting post on the forum I sent you about Windows 7 errors on system that had been upgraded from previous versions of Windows. Was your Win 8 system upgraded from a Win 7 system?

 

[jaytechgaming]

No it was not upgraded. It was a new system I built, no files were ever on the hard drive.

Here is what happens at the end of the install before the pc freezes
http://gyazo.com/3098782a8093ab7755a0c5931ec54b3f

Here it what happens after my pc reboots when I try and open the file
http://gyazo.com/f043518b13096d2195d1de3a7308eeae

 

[jaytechgaming]

Never had a problem like it before, tried redownloading.

 

[COLGeek]

Looks almost like the message you would expect to see for an upgrade product (that is looking for a previous qualifying product). You might want to contact Nuance for help if you are indeed trying to use a "full" version.

 

[jaytechgaming]

Looks almost like the message you would expect to see for an upgrade product (that is looking for a previous qualifying product). You might want to contact Nuance for help if you are indeed trying to use a "full" version.

Ok, I'll try that, thanks.