CPU and MEMORY 100% no one has been able to help!

the89moataz

Prominent
Dec 26, 2017
3
0
510
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1 month ago my pc randomly started being weird and making my CPU and MEM go to 100%. I tried everything and gave up thinking I got a crazy virus so I bought a brand new HDD and brand new SSD to install my windows on. I installed steam and immediately as soon as I went to a game the same problem happened crazy frame drops when my processor is 4.2ghz, graphics card is an MSI 1070. I know damn well when I am playing Counter Strike I should not be having frame drops, especially on the lowest settings.

https://imgur.com/a/QstRh

https://imgur.com/a/2Wjft


I can not open the file location for windows process manager, I have already turned off multiple services in Run>services.msc. I have tried every single thing. If anyone can please help me you are a life saver.
 

rgd1101

Polypheme
Moderator


https://support.emsisoft.com/topic/28876-rootkit-smartservice-infection/
 

the89moataz

Prominent
Dec 26, 2017
3
0
510
0


8gb ram and even when chrome is closed it will jump to 100%
 

umbraemsisoft

Prominent
Sep 19, 2017
18
0
570
4

This is a malware to me...

edit: after consulting our lab at Emsisoft, it is indeed a malware: Rootkit.SmartService, an ads rootkit.

rootkits can't be removed by yourself and you will need help from a removal expert.

 

rgd1101

Polypheme
Moderator


https://support.emsisoft.com/topic/28876-rootkit-smartservice-infection/
 
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