ZippyPeanut :
Mankar Kameran :
In my experience with this virus, I used Malwarebytes to get rid of the virus and then I used shadow explorer to get back the files. A system restore would be easier, but that wasn't an option.
I'm very curious about this. First, I wonder how shadow explorer can get back encrypted files. And why wasn't a system restore an option? (In the past, I have removed non-encryption ransom ware via a simple system restore. But my understanding of cyptolockers is that once the files are encrypted, nothing but the key will unlock them.)
For a start , some of these encryptor virus actually destroy the restore points, and delete the shadow volume !
So once they hit - you're up the creek without a paddle, if you don't have any recent backups, which weren't connected to the computer at the time of infection ! - because these malicious file destroyers will infect Every drive or usb storage within shouting distance - that is - All and every drive - whether physically connected or networked, even unmapped, Will be corrupted.! ... You can remove the Virus, but getting the files back is very hit and miss.
I have just seen the damage of this nasty on a friends business computer. and No unfortunately they didn't have a recent backup of the essential docs and other files - and No the shadow files were 95% unusable !