I'm looking into a problem for a friend. His fan on his laptop suddenly stopped working a few days ago.
He only noticed this after the laptop shut itself down twice (due to reaching the thermal threshold I assume.)
I ordered in a new fan, assuming that the problem was with the fan. I replaced the fan, but when I powered the laptop up the new fan did not start. I've tested it again with both the old fan and the new one multiple times, as well as making sure that the power cable to the fan was connected correctly to the motherboard.
Does anybody have any suggestions, ideas or know what the issue is and what to do about it? My assumption is that the issue is with the motherboard, but I would like to ask the community before I jump to any conclusions.
Laptop Info
Make/Model: Dell 17R 7720
CPU - Intel Core i5
GPU - Nvidia 650M
He only noticed this after the laptop shut itself down twice (due to reaching the thermal threshold I assume.)
I ordered in a new fan, assuming that the problem was with the fan. I replaced the fan, but when I powered the laptop up the new fan did not start. I've tested it again with both the old fan and the new one multiple times, as well as making sure that the power cable to the fan was connected correctly to the motherboard.
Does anybody have any suggestions, ideas or know what the issue is and what to do about it? My assumption is that the issue is with the motherboard, but I would like to ask the community before I jump to any conclusions.
Laptop Info
Make/Model: Dell 17R 7720
CPU - Intel Core i5
GPU - Nvidia 650M