G
Guest
Guest
Archived from groups: alt.satellite.tv (More info?)
I have never had an experience worse that what I had yesterday.
I cannot believe that someone can be that rude.
Is this pretty common with DISH? (a little search on the net found at
least 2 similar cases)
1. No-call no-show on the day of installation (5 hour window)
2. Totally pissing the customer off for the wasted vacation day.
3. Reschedule at not-so comfortable time w/o sounding apologetic. I
think they are used to it.
4. Promise compensation for the lost time over phone ( 1 extra month
free of basic service on top of the promotional 1 month)
5. Bill does not reflect any credit.
6. Clueless customer service representatives.
7. Rude Supervisor who says that there is no record of any promise so
he cannot do anything. I mean he knows that there were problems and I
lost a vacation day, he could do something without any record,
irrespective of what i was promised.
8. Said that compensating like that would violate "dish policies" and a
lot of frustrating and irritating statements.
What are my options? I have already filed a complaint with Better
Business Bureau. Is there anything that I can do? They would not even
tell me a postal address where I can send a complaint letter. Said they
cannot divulge that information. Who do they think they are? Some
undercover organization???
I have never had an experience worse that what I had yesterday.
I cannot believe that someone can be that rude.
Is this pretty common with DISH? (a little search on the net found at
least 2 similar cases)
1. No-call no-show on the day of installation (5 hour window)
2. Totally pissing the customer off for the wasted vacation day.
3. Reschedule at not-so comfortable time w/o sounding apologetic. I
think they are used to it.
4. Promise compensation for the lost time over phone ( 1 extra month
free of basic service on top of the promotional 1 month)
5. Bill does not reflect any credit.
6. Clueless customer service representatives.
7. Rude Supervisor who says that there is no record of any promise so
he cannot do anything. I mean he knows that there were problems and I
lost a vacation day, he could do something without any record,
irrespective of what i was promised.
8. Said that compensating like that would violate "dish policies" and a
lot of frustrating and irritating statements.
What are my options? I have already filed a complaint with Better
Business Bureau. Is there anything that I can do? They would not even
tell me a postal address where I can send a complaint letter. Said they
cannot divulge that information. Who do they think they are? Some
undercover organization???