Dish Customer service reps

[Guest]

Archived from groups: alt.satellite.tv (More info?)

I have never had an experience worse that what I had yesterday.

I cannot believe that someone can be that rude.

Is this pretty common with DISH? (a little search on the net found at
least 2 similar cases)

1. No-call no-show on the day of installation (5 hour window)
2. Totally pissing the customer off for the wasted vacation day.
3. Reschedule at not-so comfortable time w/o sounding apologetic. I
think they are used to it.
4. Promise compensation for the lost time over phone ( 1 extra month
free of basic service on top of the promotional 1 month)
5. Bill does not reflect any credit.
6. Clueless customer service representatives.
7. Rude Supervisor who says that there is no record of any promise so
he cannot do anything. I mean he knows that there were problems and I
lost a vacation day, he could do something without any record,
irrespective of what i was promised.
8. Said that compensating like that would violate "dish policies" and a
lot of frustrating and irritating statements.

What are my options? I have already filed a complaint with Better
Business Bureau. Is there anything that I can do? They would not even
tell me a postal address where I can send a complaint letter. Said they
cannot divulge that information. Who do they think they are? Some
undercover organization???

 

[Guest]

Archived from groups: alt.satellite.tv (More info?)

I can't really give you any options, just some friendly advice: never
get a cell phone. It will make what you just went through pale by
comparison.

Seriously, though, you have the universal option. Refuse payment and
tell them to pick their stuff up. Simple. Effective. Bet you won't do
it though.

 

[Guest]

Archived from groups: alt.satellite.tv (More info?)

What you have to understand is that the installers ARE NOT Dishnet or
DirecTV employees. They are independent contractors. They're is no customer
loyalty with installers, and as such the satellite provider has no recourse
towards the installers. If an installer screws up, there are at least 10
more to replace him.

The #1 Rule with satellite systems:

Educate yourself and do it yourself.

(you can learn as much as any installer in a weeks time with a couple of
internet searches)

If you're going to rely on an installer, then you're better off sticking
with CATV