Archived from groups: alt.satellite.tv (More info?)
I'm a little fed up with Dish's giving the good hardware (dual channel
PVR) to new customers and forgetting about us loyal ones, so I called
today to disconnect my service for a day later this month (Dec 9th).
The nice guy setting up my disconnect wanted to put me on a "pause"
where I keep the hardware for six months and get no service - so that
if I wanted to come back it would be easier. When we found the
"pause" would cost $10/mo, we said no. Well, he in his infinite
wisdom, had initiated the pause, wiping out all our channels. He then
gave us back only our local, which I didn't notice until I was off the
phone. Now the fun starts.
I tried calling back in as an existing customer. I would get a
recording that my last payment was made OK 11/14, my next was due
12/14, and that I was OVERDUE. It would only give me options to do an
online payment - not talk to a real person.
I started calling in as a "new" customer, explaining my problem, only
to get cut off numerous times when they tried to transfer me. Finally
I got ahold of a customer service rep, operator number 1S2 who said
she would stick with me until the problem was resolved....Hah!
First she said that since March 2003 I had only been receiving local
channels. ?????? I had her look up my payment history and asked why
I had been paying $67 a month. I invited her over to show her some of
the non-local shows I had recorded on my PVR.
Her next tactic not to fix my problem was to tell me rudely that to
restore my other channels, they would have to "unschedule the
disconnect", restore the channels, and then reschedule the disconnect
with no guarantee it could happen on 12/9 as requested. Today is 12/3
and this, by gawd, is Sat TV. No one has to come here to disconnect
it. They set a disconnect bit at their end and I'm disconnected. I
then have 15 days to mail in the boxes.
When I told her that made no sense and asked to talk to her
supervisor, she put me on hold for about a half hour (this is about
the 2 hour point for this whole fiasco) and then came back and said my
service would be back in 5 minutes. Amazing.
I appreciated her help, but all she did was guarantee that I wouldn't
be returning to the Dish Network any time soon. Thanks for listening
to my rant
I'm a little fed up with Dish's giving the good hardware (dual channel
PVR) to new customers and forgetting about us loyal ones, so I called
today to disconnect my service for a day later this month (Dec 9th).
The nice guy setting up my disconnect wanted to put me on a "pause"
where I keep the hardware for six months and get no service - so that
if I wanted to come back it would be easier. When we found the
"pause" would cost $10/mo, we said no. Well, he in his infinite
wisdom, had initiated the pause, wiping out all our channels. He then
gave us back only our local, which I didn't notice until I was off the
phone. Now the fun starts.
I tried calling back in as an existing customer. I would get a
recording that my last payment was made OK 11/14, my next was due
12/14, and that I was OVERDUE. It would only give me options to do an
online payment - not talk to a real person.
I started calling in as a "new" customer, explaining my problem, only
to get cut off numerous times when they tried to transfer me. Finally
I got ahold of a customer service rep, operator number 1S2 who said
she would stick with me until the problem was resolved....Hah!
First she said that since March 2003 I had only been receiving local
channels. ?????? I had her look up my payment history and asked why
I had been paying $67 a month. I invited her over to show her some of
the non-local shows I had recorded on my PVR.
Her next tactic not to fix my problem was to tell me rudely that to
restore my other channels, they would have to "unschedule the
disconnect", restore the channels, and then reschedule the disconnect
with no guarantee it could happen on 12/9 as requested. Today is 12/3
and this, by gawd, is Sat TV. No one has to come here to disconnect
it. They set a disconnect bit at their end and I'm disconnected. I
then have 15 days to mail in the boxes.
When I told her that made no sense and asked to talk to her
supervisor, she put me on hold for about a half hour (this is about
the 2 hour point for this whole fiasco) and then came back and said my
service would be back in 5 minutes. Amazing.
I appreciated her help, but all she did was guarantee that I wouldn't
be returning to the Dish Network any time soon. Thanks for listening
to my rant
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