Keyto :
Answers above are irrational. If you look this way, a very huge company that created countless hardware's and software's within about 80yrs (HP) versus a small software maker that just arise (VLC)? Who would you thinks has the most knowledge? HP knows whats best with their products and won't tell their customer any false information just for alibi. And base on using VLC personally, I also notice my DESKTOP 2.1 channel speaker sounds louder on 200% compared to other player like Windows M.Player but if I make it all the way to its maximum 400% it gives me a very loud but a bad crisp sound that I could feel that my speakers wont last for another hour of working.
Assuming what you said is right, Why is the company refusing to give ANY proof at all? Why is there no warning issued on its site or anywhere where the public can easily see ? Why after the speaker have been damaged the company is telling :
"Ohhh now we remember , VLC damages your speakers.We are sorry we couldn't inform you ,or anyone else as a matter of fact, but there is no way we can replace your speakers because it is your own fault. Anyway Thank You for contacting us.
-Signed-
"Our aim is to deliver best in class customer service." "
Here is what they say regarding the functioning of the media player:
"The VLC player has a capacity to boost the volume upto 200-400%. The speakers installed on HP notebooks are of 4 Ohms speakers and can take volume only upto 100%. In case there is any rise in volume above 100%, the brass caps on the speakers are burnt which in turn damages the speakers. Hence, it is not covered under warranty.
[Wednesday, June 20, 2012 12:53 PM] -- Shwetanshu Mehta says:
Proof?
[Wednesday, June 20, 2012 12:56 PM] -- Sachin K says:
Unfortunately we cannot provide any proof on this. However you can keep this chat interaction as a proof for this."
And regarding issuing of warning :
"[Wednesday, June 20, 2012 1:03 PM] -- Shwetanshu Mehta says:
Also when was the warning issued to customers?
[Wednesday, June 20, 2012 1:08 PM] -- Sachin K says:
HP started informing about this issue to all our notebook users from 15th April 2009.
[Wednesday, June 20, 2012 1:09 PM] -- Shwetanshu Mehta says:
How I was not informed anywhere
[Wednesday, June 20, 2012 1:13 PM] -- Sachin K says:
We are informing this to our customers when they contact us with an issue related to the VLC player."
So I even summed up it up for them and confirmed what they were saying :
"
[Wednesday, June 20, 2012 1:24 PM] -- Shwetanshu Mehta says:
So in the end you say that VLC damages the speakers according to your internal study (which is not shown officially).You also say that a warning is issued if the consumer contacts you regarding the issue and nowhere officially the Warning is mentioned not even in terms and conditions of the governing HP Care Pack Service Agreement.
[Wednesday, June 20, 2012 1:31 PM] -- Sachin K says:
That's right."
They also said I should check with them before installing any software so I "checked" with them here is the response:
"[Wednesday, June 20, 2012 1:32 PM] -- Shwetanshu Mehta says:
ok i want to install 007: Quantum of Solace by Activison Can I do that?
[Wednesday, June 20, 2012 1:36 PM] -- Sachin K says:
Here is the system requirement for this game:
Operating System: Microsoft Windows Vista
Processor: Pentium 4 2.4 GHz, Athlon XP 64 2800+ MHz, or any 1.8 GHz Dual Core Processor or better
Memory: 512 MB of RAM, 7.4 GB of uncompressed hard disk space
Graphics: DirectX 9.0c-compliant 128 MB video card and drivers
[Wednesday, June 20, 2012 1:36 PM] -- Shwetanshu Mehta says:
no will it void the warranty?
[Wednesday, June 20, 2012 1:38 PM] -- Sachin K says:
No. However if this game damages any hardware component of your computer then it would void the warranty.
[Wednesday, June 20, 2012 1:39 PM] -- Shwetanshu Mehta says:
How do i know that?
[Wednesday, June 20, 2012 1:41 PM] -- Sachin K says:
You would come across the issues on your notebook if this software damages any of the hardware component on your notebook. "
So here is a game I would like to play "Find atleast 3 ridiculous things in there" Go.....